Wichita Federal Credit Union W 13th St, Wichita

One of the best experience I've ever had with a Bank!!. If you need something (opening an account,etc-you know the thrill) you 100% need to contact Alex Febres, he Is extremely attentive person, the way he threats you is the best, I will advise you to talk with him.

Busy branch, but wait time is minimal. The best deal here is the repossessed cars for sale. Very happy with my experience.

Alex was the best I love him so much me and my mom. I feel comfortable all the time. Great communication with him. Respect is there

Alex was great to work with! He made the experience fast and easy! Thanks Alex for going above and beyond and exceeding my expectations!!

Teresa was great to work with on my loan. She always got back to me in a timely manner and was very helpful. Thank you Teresa!

BEST IN TOWN!! They were able to quickly refinance all of my loans and saved me thousands in interest! Alex Febres is amazing!!!

Teresa was really nice and professional about everything, if wanting to get a loan I would really recommend her. Thank you Lisa for making this experience really easy and fast 🙂

Candy Thompson was great with loan application and quick with response. For the credit union I wouldn't say the same. They keep bringing up a repo from before my bankruptcy. I wouldn't reccomend this credit union to anyone I know. Thanks again Candy Thompson for everything you did for us.

STAY AWAY IF YOU ARE MILITARY! I went through this bank for an auto loan. I will say that the staff was friendly and the wait time was very reasonable. However, fast forward a year to a deployment. Like any time I have deployed, I set my auto insurance to storage and place the vehicles in secure indoor storage. After my first couple months, I received an email from the person checking my mail-stating I had several letters from the bank. The letters were to inform me that I had no insurance and would be charged $65 a month for their insurance. I quickly called them and explained the situation and after some back and forth was told that the manager said storage insurance was acceptable and I just needed to send the insurance documents. (Which I sent myself that day but apparently was not correct.) I never heard another word from them again that was in early December. Fast forward to March I was able to check my accounts again and realized I was still being charged the $65 plus additional late fees on my payment. This was because my payment is auto drafted and can not cover the additional amounts. Once again, I called and was told we would get this settled. I also called my insurance provider and they faxed my documents to the bank and followed up with a phone call. They told my insurance that I needed full coverage despite what they had already told me. Here we are in May; after multiple attempts to get this settled and at least three times of being told I would be called back by the manager the situation is still not settled. I have requested e-mails and phone calls 2 times now for any updates as I can’t physically check my mail. Still nothing. As of last night I did receive a phone call from them and a message stating to call them back. However, it has been at least 2 weeks since the manager was supposed to call me back. I’m halfway around the world and have simply asked for some sort of common curtesy and have been given nothing but headaches and late nights awaiting a simple 2 min phone call. I understand if I absolutely need full coverage I’ll do it that’s fine. In almost 10 years of service and multiple auto loans through different banks I have never run into even the slightest issue like this. This is absolutely unacceptable. I look forward timely and hassle free solution to this issue.

Was Very pleased with my first Car-loan & for Teresa Boyer for helping through it all! Plan on definitely financing future cars here!