Ent Credit Union Marksheffel Rd, Colorado Springs

For some reason this branch is tough to get cash at. Back in December I had to meet with a manager to get $15k of my money. Went on Thursday 5-19 & couldn’t get $15k of my cash. Was told no. Had to go to a different branch & fill out paperwork. They wasted an hour of my day. I’ve banked at ENT for probably 25+ years. Loans are good, rates are good. I’ve had 2 mortgage loans, truck loan, boat loan, & have a HELOC. If their loans weren’t so good I would close my accounts. I know for a fact banks (just down the road) can easily give me this sum of money without notice. Absolutely do not recommend for regular banking.

Have had my debit card info stolen 4x. This last time, I never even used the card, so how did my information get stolen? Sounds to me like someone at ENT is misusing their access. I am closing our account. Can't trust ENT.

Went to the drive thru ATM at the constitution service center and only had one car in front of me. But it took me over 15m to finish at the drive up since the one working teller appeared to be doing both drive up and inside. I sat there in my car with a heavy wind with cash and my deposit slip ready for retraction and nobody to do it. I pressed the talk to a teller and another woman came over and said they would take care of my transaction in minute and walked off. She should have said someone is taking care of your transaction now. I had already been waiting 10 minutes. Yet another person finished my transaction and gave me a receipt for it. I am not sure what the second and third person were doing for over 10m while I waited and the next people behind me but it was not a pleasant experience for me at Ent. I will make a point of not going to that service center again. You may say 15m is not a long time but my three young grandchildren were waiting with their mom to be picked up at the grocery store. Two infants crying is not a good situation for anyone. Any way I am not impressed with the service or people at that service center.

Website says they have services that they do not. People are meh and the credit union is overall a VERY poor company to work with. Their business practices are bad and their customer service is non existent. AVOID AS BEST YOU CAN!!

If I could give 0 star I would! they take forever when it comes to appointment's and the lady's are rude I feel discrimination every time would never go back again!

All of my experiences with Ent have been 5-star. In line with other reviews, I switched after 20 years of steady declines in customer service with other credit unions. Highly recommend.

I have my car loan with Ent and will be switching all my other accounts over to them very soon. The workers at this particular branch are very friendly and helpful and the location is more convenient. I haven't had any issues with Ent so far (but sadly too many with my current bank). I am looking forward to being a fulltime member with Ent.

My family and I have been banking with ENT for well over 20 years. We have always been treated professionally and with great respect. Our banking needs have always been met. I would recommend this financial institution to any and all of my associates; friends, family and professional.

Several times I've been in to this ent since I moved nearby and everyone there is super helpful and amazing. They have been amazing, going above and beyond to try and help me. Honestly the customer service is un comparable to anywhere I've been.

Bad communication and bad customer service! Can't keep appointments and constantly try to lie to you! Save yourself the troubles I've had and don't go here!