Eglin Federal Credit Union Eglin Pkwy, Fort Walton Beach

I will be removing my business from this bank after 20 or 21 years of being a member. The story is very long so I will shorten it up. I called them yesterday and after the conversation ended the employee didn't hang up the phone so I could still hear what was being said in the room. This employee started discussing my situation and personal banking information with someone else while laughing and making jokes about it. I was totally embarrassed by the degrading commits made about me. I decided to call and speak with a manager named Susan today and she apologized and said she would address the problem. I feel like this is a typical blow off response just to get me to go away. I will be reporting this to the Consumer Financial Protection Bureau. Not happy with Eglin FCU, I'm heading to USAA.

After having left an abusive marriage, and trying to greatly change my life and my future, I applied for a personal loan. I have a credit score in the mid 700's. I was denied. I will soon be moving all of my current accounts with them. I'd suggest you look elsewhere.

Customer Service especialky with Angela Langford, was great it was 5minutes before closing, and she went above and beyond to help me open an account on a friday, most banks would have turned you away, also my teller a few weeks later took the time to help me find an out of state location for a vacation i was going on whick took about 15 minutes and did it with a smile☺. No fees, free cashier's checks and kindness highly recommend to anyone especially active military and families, and veterans like myself, and even regular citizens seem to feel the same.

If you want customer service and a nice friendly Bank this place is definitely not the place you need to go. The last couple times I've been in there I've been mistreated to the point that I am closing out my account that I've had since 1998. THIS IS THE WORST BANK EVER.

I have not had one negative experience since using either of the branches. Always had friendly, helpful, and professionalism from staffs.

Emergency Card Services Suck! I was in Detroit, MI and was pick pocketed. I called the bank Friday night and midday Saturday to get to the Lost-Stolen emergency line and the Security Services said they (EFCU) does not do security business with them. So bottom line. I have a card still in the wind and I can't kill it. EFCU Emergency Services Suck!!! If you travel don't use this bank.

Tellers are Very nice. Really busy at the lunch hour especially since the drive thru is the only option right now due to covid. 4 lanes moving cars thru however so we really didnt wait long.

I’ve got to meet the so-called "vice president of something", named Kim Nauta, at the 5th floor in main EFCU building by Shalimar. Their department made some mistakes on my account, so basically had to find out myself and demanded to speak to management since the previous person (Mike Brown) was just completely incompetent. I got to deal with most unprofessional, rude, racist individual. She initially refused to speak to my husband (no reason given, but we could frankly tell she was uncomfortable because he is not white). This is how this credit union treats military members.

Fix your atm!!!! Almost couldn’t get my card back because your atm screen couldn’t register what I was pressing. I see why someone punched it....

I will be removing my money from this account after having an account here for 12+ years. Tracy who is a supervisor on two different occasions lied to me directly telling me she would unblock countries I requested. I am not happy with Eglin withholding my money and will never use this bank ever again.