Eastern Bank Langley Rd, Newton

I opened 4 accounts at Eastern Bank Auburndale Branch. At the ti me and the following years the branch manager was extremely courteous, warm and friendly. The staff there were also nice and friendly. I fell welcome and was happy doing business there. Six years ago I added one secondary signer to a business account. The paper work was done at the branch manager's office. After a few years I began to go to the Newton Center branch because it was close to my home. I went in there very often to deposit checks. The branch manager saw me every time but never even nodded to me. One time a teller said that she would introduce me to the branch manager. I said it was not necessary. Recently when I went to deposit a check and take a small amount of cash from that business account I was told that I was not an authorized signer, only the person I added as a secondary signer was. I went to discuss the situation with the branch manager. He said when the other person became the signer I was removed. He said I did not sign on the proper spot on the document so I was not a signer any more. His attitude made me feel like a criminal. In fact, I did not do anything wrong. I signed the document at the spot where the other branch manager told me to sign. In the past six years everything was fine. How and why all of a sudden I was not an authorized signer? The bank froze my account. The secondary signer signed a check and deposited it into another bank. That check was bounced. That bank charged a fee for that. I am sure Eastern Bank will also charge me a fee.

Excellent customer service. Sparkling clean. Branch is conveniently located in the heart of Newton Centre, right down the block from Walgreens, and across from the large triangular parking lot.

One of 14 or 15 banks that you can choose from in Newton Center. I happen to do my banking here, so they have been good for me.

They literally recognize me by name and give personal attention.