Citizens Bank Centre St, Newton Centre

They send letters to convince me open new account with awesome bonus, I worked with an agent in the bank and followed all their recommendations, but they don't pay the bonus. first, it was not automatically deposited to my account, like any other bank. second, after I called them several times for follow up, they said I have to wait another 90 days to get the bonus. after additional 90 days passed, they did whatever they can to put blame on me that I didn't follow their guidance. I have seen this happen to other people. the bonus is all lies. they never pay it. I had similar situation with other banks and they automatically paid on-time, without any follow ups.

My first experience with this location's drive up teller was not good. I went without my debit card to get cash. Although she was very kind, all she asked for was my name and my address and gave me the cash without asking for any other information to verify I was who I said I was. 6 months or so later, I come here in a pinch and go to the drive up teller because there weren't any parking spots. No body was there so I pushed the call button.... Nothing. Push it again and a gentleman comes motioning me to calm down. After asking him if I could get cash with my debit card, he states it is easier if I just come inside. I just left. Annoyed and not going back here.

Terrible experience. Total waste of time. I had a quick question pertaining to that particular location, called in the middle of the day after lunch hours, 2pm on Thursday. No one picked up. I called back about 10 min later - was told to hold. 14min on hold! I hung up of course. Have being Citizens client for over 15 years - this was the worst service, or should I say lack thereof.

Why is a bank closed on New Years? There was no notice at the door, the directory also didn’t mention that they would not be open today. Terrible.

I've been a customer forever and never had a bad experience. They always do their best to be helpful.