Decatur Earthmover Credit Union Marion Ave, Forsyth

Don't go here if you just need some quarters. God forbid you just need to exchange money. "Do you have an account with us?" Since when do you need an account to turn a $20 cash into quarters? Like the heck is that. Then the teller rudly tells me "well you can go to your bank" I'm on a business trip and need to do laundry. If I could go to my bank I would but guess what? It's in another state. Don't go to this bank if you need any help.

It's 9 o'clock on a Saturday drive up is closed had to drive across town to get to other bank. I asked the teller why it was close she told me it was a staffing problem if you can't afford to pay one person to sit at a drive-through I'm very worried about the stability of this bank. Whoever the manager is at this bank needs to do their job if you can't find someone to work you need to work That's why you're the manager! Very disappointed! Time to look for a new bank.

If there was an ability to give negative stars I would. This was once a fenomenal credit union with great customer service until it was bought by Decatur Earthmover. Since then you are now unable to speak with anyone directly at the branch. You are sent to a call center stationed who knows where. They changed the hours and removed the ATM without any notice. So you are unable to get cash if you work mon-fri until 430. This branch used to be open on Saturday, now closed even though states online they are open. They don't update your account daily, don't an app to manage, and it an arm and a leg to try and set up your online account. The programming they use is outdated and freezes locks up periodically. Most of the time I try and log in online it states the system is down try again later. The unprofessionalism from who is in charge is baffling. Closed all accounts today they aren't worth the hastle anyone. Wouldn't recommend to anyone want to efficiently manage their money.

Iv never had one simple thing go wrong all the years iv been with decu.

I wish I could of rated this a zero stars, everytime I come out here they go as slow as possible like it's their job!

This place is the best! As a local resident of Forsyth, DECU is the best place to go for a local deposit or withdraw. It only took me 5 minutes to open my first account! I have not had any trouble with my account at all. The bank is never too busy to help you and everyone there is kind and helpful! I definitely recommend DECU for a secure way to store your money!