CrossCountry Mortgage, LLC Albuquerque

First and foremost Danny was an hour to an hour and a half late when he got there and so called "set up" for our meeting he told me and my partner that " This is not a reflection on the service you are going to receive from me" so I was like ok , so he went on with the meeting and were sitting there and he says did you bring all this paperwork with you because I don't seem to have it in my computer, so I went and got the salesman that was helping us throughout this deal ( Herman Romero ) which he is awesome and always on point, I continued to tell Herman what he just said and they checked to see if was sent to Danny's email and sure enough it was I was like hmmmm, meanwhile he's going through all our documents paystubs taxes and then he goes and says oh there it is in my email, he said i'm sorry I may have mixed some of your tax years up a little from year to year, i'm like ughhhhhhh !!!!! so we moved on with the meeting and eventually closed the meeting, A month goes by so I call him not hearing a word before he tells me I told you if I heard anything I would let you know very snotty. more time went on signing documents and so on, well we come up against an unpaid bill so we got the money from family and paid it, deposited the money in my partners account and paid it, he comes back and says afterwards how did you pay it was the money deposited into your account from a check, money order or cash, I said cash, he says I told you it had to be from an account to yours not cash into your account, Why would I do something like that incorrectly know it would either screw it up or make it take longer or even trash the whole deal, I told him you did not tell us that but he insisted he did, so I thought ( you know whatever I say he's going to argue, but my partner also said he never told us that and I said I know) So now he also told me go ahead and give your 30 day notice to your landlord its ok you will be in the new house before the end of May, so now here we are almost the middle of may and having to go rent another house. just you know what the problem is now It is with the MFA- state program for the down payment, since we was given the cash to pay the bill and not from a paper check there is no proof were the money came from so they want proof and we do not have it besides a letter were the cash came from. What I'm saying to you folks maybe you should think twice before trusting this Lender, get a different one!!!!! And not to mention getting in touch with them is etrocious and they are rude when you do get ahold of them. Whether it be email, text or by calling. Thank you for reading my 2 cents..... P.S. Just to Clarify I would like Herman Romero to be recognized for all the hard work that he does if it wasn't for him and all his hard work my case or file whatever you wanna call it would never had mad it as far as it did actually all the way to closing with just 1 hang up that wasn't his fault but yeah you now know whos fault it lies at, in fact Herman needs a raise because he deserves more for all his work.

I have had no issues with CrossCountry Mortgage. Everything that has been promised has been delivered on. Great experience.

Company loan officer dropped the ball on a required document. Totally incompetent.