Consumers Credit Union - Corporate Headquarters Elm Valley Dr, Kalamazoo

When I call Consumers credit union I actually get a real person on the phone right away. They are very helpful and pleasant to speak with.

Amazing people very personal experience fast and polite thanks consumer’s credit union you guys rock

I love the excellent customer service and effort to help people advance through opportunities. Would recommend

Extremely professional and friendly conversation while my checking account. They also lowered my interest rate!

Rates are okay. Arbitrary limits when trying to pay off a car loan. Online options were poor - they limit transaction amounts. Wanted either wire, or paper check in the mail. I've never faced artificial limits like this with other banks. Bush league.

Very helpful with all of my questions. Quick hassle free opening of accounts.

Melissa Ritsema was very helpful fast and very helpful with information about everything too make sure I was understanding the process I highly recommend them

Joe Moreland was awesome with helping me out with a program to start building credit of my own!

2 weeks ago my wife and I opened accounts with consumers. We had the simple request of a joint savings account linked to both of our accounts, so we could deposit money into the joint at our convenience. The first transaction with my wifes card pulled money out of the joint savings instead of her primary checking. Easy mistake, forgivable. So we go into the 9th street location and solve this “quick” problem... right? After spending more than 35 minutes at the desk (in which time the receptionist, another clerk and IT was called to help) to tell us something that was on her computer screen the entire time. A few run ins but nothing serious... Problem solved the cards are working... for a single day Currently my wife and I are sitting at the gas station waiting for a friend to bring money because apartently neither of our cards are working. We called customer support and their best was “tuesday you’ll have to get a new card because your cards don’t seem to have anything wrong with them.” ... it is currently saturday and we can’t even use an atm to access ANY of our funds. If my daughter were stuck waiting in this car with me right now, consumers would have a lot more than a bad review to handle. On Tuesday we are pulling all of our funds and moving to a more reliable credit union. A few small card/account problems are totally understandable but not being able to access either of our seperate accounts or any of our funds for 3 days is absolutely un professional and I cannot believe it. Yours truely, (Currently freezing in my car at the gas station) Ben

Excellent customer service. Excellent follow thru Excellent knowledge