Arbor Financial Credit Union S 9th St, Kalamazoo

About four years ago, I moved 900 miles North to Kalamazoo. I lived within walking distance of Arbor Financial (ECCU at the time.), my first business contact in Michigan was made at the 1551 S. 9th Arbor. All of the staff at this Credit Union are so personable, ready to assist, and sincere when they offer to help. From the beginning to this date, I have been made to feel as though I am visiting with neighborly friends with every contact I have with them. Though this is not a personal / individual communication, I do sincerely wish everyone of the Arbor team members at the 1551 S. 9th in Kalamazoo the very best.

It has taken me awhile to get on here and write this but I figured it was time to! RYAN TAYLOR is the only reason I use this bank. Every time I need anything he goes above and beyond my expectations. I have told my friends and family about him and they have all used him over the past two years. Thank you for making banking that much easier Ryan! Customer service at its best. :)

Love ECCU, well now Arbor! Thanks for having such great customer service. I never have issues with my banking. I love the app as well, makes it convenient to quickly look at my balance and make automatic transactions. Keep it up!

It seems that I cannot get into my checking account records if I have unsuccessfully tried to get into my information four times. This has gone on for quite a while and I am not sure just what action has been taking place within the account itself. I have called whoever is on duty in weekends and they will transmit a one-time only temporary access word to be used within a short time and is in my g-mail account. By the time I can get to g-mail it is there but time is running out. I am not sure how many times that I have contacted them many many I am sure. By the way to anyone who is interested there is a problem with g-mail (too many) they may not forward your secret password until you are at 100 or less. They suggest you do bulk deletion until there is ROOM for your emergency word.. Has anyone been told that? I haven't.

Sidney Ellis (Not related) is a wonderful customer service person. He has always worked his hardest to get great results for me on loans. Sometimes it did not work out in my favor,but he had great follow up with me. It has worked out in my favor and was able to have extra cash when needed. I have not been this happy with a banking institution in quite some time. Thank you all for everything you do, but thank you Sidney.

My loan was not an easy one, And Scott Cowherd my loan officer was able to pull it off. I give them all the credit in the world for making it work. Now my wife and I are first time homeowners and could not be more happy😀, thank you arbor mortgage.

I've been with this credit union for 15 years and I loved it because It didn't charge me when I overdraw from one account to the other. I would even recommend this to friends and strangers because the bank worked so well for me. However, the moment I moved to Grand Rapids it became complicated to use. It's hard to access money and if I want to buy something for over 500$ on the weekend i can't. Now that I'm back in Kalamazoo it's getting worse. If I want to spend 300$ on saturday I can only spend 200$ on sunday and they won't let me raise that limit because I don't have a credit score. I can't even call outside of business hours to get that changed for a payment. With technology the way it is today one would think they could offer convenience but they don't. There's no place to call outside of business hours for problems with accessing your account if there's a limit on it even though the money is clearly in the account. Even the 800 number doesn't have the means to help with that. I even went in and asked and they said they thought there was a number to call but i'd already called the numbers and there was only fraud/lost or stolen card help. Even though all of this happened I wanted to stay because they don't charge for an overdraw but today I overdrew for the first time in years and I saw that they started doing that. There's a 5$ fee and of course I wasn't notified of the change, why would i be. It probably changed years ago and I didn't know. It's really hard to figure out policy when there are changes the website isn't user friendly at all and even when the bank tellers don't know information in my case the managers didn't either. I was very polite and patient (hard to believe these days that a customer would be that way) but they were polite back and uninformative when it seemed like they knew it just wasn't possible to help me get more money from my account than 500$ at a time and then 500$ more in an atm. I wish they would have just told me that there wasn't a way to raise it since I don't have a credit score, instead of wasting my time looking for a phone number that didn't exist. Some things in life cost more than $1000 and I don't like using credit cards. I understand why they have limits but a customer should be able to raise them 24 hours in case something happens like they need new tires on a sunday. Then there are the sneaky charges they put on accounts without asking like paper statements and the only way to take them off is to request it after noticing. And this is something that most places do anyways but their interest rates are so low that you can't earn any interest because you're paying fees that are more than the interest you would make on a savings account. This credit union is inconvenient and now they have sneaky charges and low interest rates on savings accounts that make it not worth the inconvenience. ECCU/Arbor was a credit union, years ago, but now they're acting like a bank. I'm leaving as soon as possible.

I’m very pleased with the customer service I received from TraVonte’ . He was kind and patient. He was also very friendly and professional. He deserves a raise !!

Formerly ECCU, Arbor has helpful, friendly staff. The paperwork/procedures weren't always clear to customers (or staff). We got different stories on different days, but it was easy to resolve.

I needed extra time and attention regarding upcoming travel and credit card concerns. Travonte was kind, patient, and so upbeat!