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Consumers Credit Union S Lake St, Mundelein

2.6
(10)Loan Agency
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1210 S Lake St, Mundelein, IL 60060, United States

+1 877-275-2228

https://www.myconsumers.org/

  • Saturday9AM–1PM
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–6PM
CLOSED
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    Reviews

    2.6/5.010 Reviews

    A

    Alla T
    5

    Great experience with the mundelein branch. Miguel the branch manager was great in helping me get my loan. Very professional and helpful.

    s

    sergio conejo
    4

    Very good bank .. convenient location, and ATMs you can get money from different domination better than chase ..

    T

    T R
    1

    Customer service is non existent. The phone lines are not answered. After being on hold for over 30 minutes the line went dead. There is an option to having them call you back and "hold your place in queue" but this only serves as a clever way to get the customer off the line. No one ever calls back. Time to find a new credit union.

    Response from the owner

    Hello, thank you for taking the time to leave a review. We apologize for the longer than average wait times this week. Your call should not have dropped and a follow up call to you should have been made if that option was selected. If you're open to hearing from us, please complete the quick feedback form on the footer of our website- www.myconsumers.org and we'll have a team member follow up with you as soon as possible. Regards

    P

    Paul Becke
    1

    This credit union failed to pay the interest on my CD. This took several days to resolve with no one following up on initial complaints. There is no humans to talk to. My 85 year old mom tried to deposit a check. Using ATMs is next to impossible for her to use and there is no human to talk to even if she goes to the branch! I am going to find a new place to bank. I have been with consumers for 20 years. They used to have great service, but now their service and competence is abysmal! They appear to have moved to a online only service, but they are not getting that right. Stay away from this credit union. Find some where else to bank.

    Response from the owner

    Hi Paul, thanks for the feedback. We apologize for the poor service you received when trying to resolve the issue with your CD. As for the branch experience, due to the pandemic we do encourage our members to make appointments at our locations, but the majority of our branches are open. You can make an appointment from the Locations page on our website. We appreciate your membership for so many years.

    R

    Robert Lackowski
    2

    Consumers CU might be a good savings institution however after trying to talk to someone about opening a business account on four different occasions over a two week timeframe I am still unable to talk to anyone. I’m not sure if they are just so busy, short staffed, or just don’t care. In eany case I think I’ll try another institution.

    Response from the owner

    Hi Robert, thank you taking the time to share feedback. We sincerely apologize for the lack of support regarding your business account opening inquiry. If you're open to hearing from us, please complete the quick feedback form on the footer of our website- www.myconsumers.org and we'll have an account specialist follow up with you. Warm Regards

    A

    Angie Fraguas
    1

    There are fraudulent charges on my account. My husband went in person and the manager said there's nothing they can do.

    Response from the owner

    Hello Angie, thank you for taking the time to leave a review. We're sorry to hear that your fraud dispute could not be resolved during your recent branch visit. Some disputes may take longer to resolve depending on the transaction type. Fortunately, our records indicate that your fraud case was resolved earlier this week. If you have any further questions or comments for us, please complete the quick feedback form found on the footer of our website- www.myconsumers.org. Regards

    J

    Jessy Dvorak
    1

    Their customer service has always been absolutely awful. My current favorite issue with them is I tried doing a credit card balance transfer to my credit card with them since their interest charges are so high and i'm trying to pay it off. They rejected it and their reason for that was because "my available balance was lower then the amount i was transferring." This makes no sense at all!! I was putting money INTO the credit card not taking it out. Not to mention I've done this before and have had no issues. After 45 minutes on hold on the phone they just told me "sorry there is nothing we can do." I am on the hunt to transfer all of my accounts to another bank.

    Response from the owner

    Hi Jessy, thanks for taking the time to leave a review. I apologize for the long hold time you experienced when you called in, and can certainly understand your frustration with the balance transfer situation. If you would like for a supervisor to review your account and see if there are any solutions available to you, feel free to email me directly at [email protected]. Thanks

    S

    Sammy
    1

    Consumers has slowly become the worst bank I’ve ever banked with. I originally was a big fan of Consumers. I was approved for my first credit card(two years ago) for a limit of $1,000 which was fantastic. Unfortunately, that was about the only positive from my two years with them. To begin with, their fees are outrages and the highest fees I’ve had with any bank including my business accounts which is INSANE. I asked for a credit limit increase and was only given another $1,000 after two years of constant payments while other banks have given me 10k with ease. They required an insane amount of documentation for the 1k as well which was very odd considering no other bank needed any documents. Their credit cards also offer little to no rewards which makes it useless in today’s day and age. Mobile banking is impossible with consumers due to their ancient app which never works and is truly inconvenient at times. There’s no way to track spending or income. You have to manually sign in each and every time and at times, the app has trouble starting up. All it’s good for is checking your balance which is way behind other banks. Ive pulled all my funds out from consumers and have only kept my credit card due to it being my longest account. I strongly advise you to turn the other way and to bank with a bigger more advanced bank.

    Response from the owner

    Hello Sammy, thanks for taking the time to write a review of your experiences with Consumers Credit Union. Our documentation requirements are in place to help protect the credit union from potential fraud, but also help protect the Member from potential identity theft. We appreciate your honest feedback regarding our online banking platform and our mobile app. We are always looking to improve our processes, and management reviews feedback such as this for potential problem areas that should be addressed. For example, our mobile app does feature a one touch sign on capability, but the fact that you aren’t aware of that is an area where we can improve upon. We appreciate your membership over the years, and we’re glad that we were able to provide you with your first credit card.

    T

    Tee Kay
    1

    Consumers has grown a bit over the last 5 years and has lost that personal credit union experience that other credit unions still value so much. I was in the process of completing the purchase of my first home and needed to make a couple of larger withdrawals for an emergency and then had the funds wired back only to have Consumers close my account without my knowledge the day before my closing. Needless to say the sellers attorney was furious but thankfully he allowed an extra day for me to retrieve my funds and complete the closing. Anyway, I was never given a reason and I don't support them anymore. I'm very happy now to be a member of their competition, starts with a B.

    Response from the owner

    Hello Tee, thanks for taking the time to leave a review. We apologize for the clear frustration that was caused by this issue during your home purchase. We’re glad that everything worked out for you, albeit with another financial institution. As for the reasons why your account was closed, I wouldn’t be able to discuss that with you on a public forum. However, if you would like to speak with a manager to learn more about what triggered your account closure, please email me directly at [email protected]. Thanks

    C

    Camila Sanchez
    1

    I always had a good impression about this specific location but that changed today when I was attended by the “manager”. Since the beginning he had an attitude all we wanted was information and if possible to open a business account, did not explain what benefits or what it meant to open this account instead he asked for documents in the rudest way possible, he saw I was having trouble translating everything he was saying to the person I was with and when asked if there was anyone that spoke the native language (after so long) he dignified to say he did. So my feedback for this so called “manager” is if you are having a bad day or a personal experience please dont go to work and ruin the image of an entity and yourself.

    Response from the owner

    Hi Camila, thanks for taking the time to leave your feedback. We hear you, and apologize for the issues you encountered during this visit to our branch. Our goal is never to have our members feel this way when conducting a transaction. We will use this a learning opportunity, and work on improving all aspects of our customer service. Thanks for your membership.

    Personal loan Providers Nearby in Mundelein

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    FAQs

    • 1. How to Connect with Consumers Credit Union?

      You can get in touch with them at +1 877-275-2228 or go to their website and fill out the online form.
    • 3. How Can I Request a Loan from Consumers Credit Union?

      To apply for loans from Consumers Credit Union, you can fill out the online form on their website or go and visit the store. You may have to drive there when getting title loans. Click here to obtain detailed information about title loans.
    • 5. What Should I Do If I Am Unable to Repay My Loan?

      Failing to repay a loan can even lead to seizure of assets or wages. Connect with your lender when you fail to pay back the loan.
    • 2. What Is The Office Address of Consumers Credit Union?

      You will find this company at 1210 S Lake St, Mundelein, IL 60060, United States. Use a Maps app to show routes to Consumers Credit Union.
    • 4. Is Consumers Credit Union an Agency or a Lender?

      Consumers Credit Union is a Credit union offering different ways to financial stress. Check out this page to get personal loans with low interest rates for financial emergency fund.
    • 6. Does Consumers Credit Union Offer Loans for People Who Have Bad Credit Ratings?

      Yes. You can get loans with Consumers Credit Union even if you do not have good credit scores. It is also available to get personal installment loans with bad credit scores through our platform. You can also get more information about installment loans via our platform!