Columbia Bank Commercial St, Salem

Broke my ankle here because, during a medical emergency where I needed a bathroom, I had to convince them while my bp collapsed. All this took time and energy I didn't have, so I basically fainted, falling on top of my ankle and snapping it. They had no medical supplies and did not offer to help me beyond giving me a glass of water. I had to bother them to get trashbags so i had something to wrap myself with. I was treated like an inconvenience the entire time. They took my number, and even at the time it seemed theatrical more than sincere. No one ever called. Their moto says something about caring about people, and my 2 months in a cast are proof otherwise. Get basic medical supplies. Let people use your restroom. Hire someone to clean it if it's that big of a deal. Humans need bathrooms.

I am new to the area and have been dealing with this branch exclusively. They are super fast and very professional. I greatly appreciate you folks, keep up the good work.

Came on my lunch break, waited 15 minutes, no service, really needed to deposit my check, couldn’t wait any longer as I had to get back to work. I understand places get busy but they should have had more than one person working the front.

Chad Fraley made the very unpleasant experience of having a check book stolen into a customer experience masterclass.

Slowest customer service. Always an excuse. If you are short handed, hire more people. There is no excuse for having to waiting 15-25 minutes in line.

In the past year this branch has gone downhill. I'll drive way out of my normal commute to hit ANY of the other Columbia banks.

Called and got the wrong opening time. Thanks for making me wait I the parking lot! It's not like I had anything else to do!!!!!!

Take your money somewhere else. I have never been more disappointed with customer service.

Every body is really nice and pretty quick

This branch is a disgrace to the Columbia Bank name.