City Credit Union Frankford Rd, Dallas

I've been a customer for more than 10 yrs. I attempted to deposit a large check from a big insurance company. They would not accept it because my married name had not been updated with them. My DL was not enough, they wanted me to show my social security card! My DL has my full maiden and married name, still not enough. Waste of time and was quite frustrated.

Great Service from Natalie Lowe no question

By FAR the worst customer service I've ever experienced in the banking industry! I called to ask a question. The lady didn't have an answer and put me on hold. After 20 min of holding, she just hung up because it was time for the bank to close. I'm closing my account with them ASAP!!

This is the most convenient branch, both Elizabeth and Kasey are so nice, love coming to this branch!

First of all they are the worst bank ever, I hope everyone gets fire that works for city credit union I contact my lawyer to sue them for discrimination towards me and my business. The loan manager treat me like the lowest person ever and said that I was bad business. How can you neglect someone you never done business before? This crazy but there's a million banks out there DONT GO TO CITY ALL THEY WANT IS YOUR MONEY. I hope they go to BK

Charged me $90.00 in NSF fees for using the vending machine. Three different purchase between $0.75 -$1.50. The only explanation was the system does it, and there’s nothing they can do about it. I’ve had great personal service with a few at the Duncanville Branch, but the phone customer service is terrible.

WORST Customer Service I have ever experienced at this type of establishment. Went in to open and account and received such poor service and they were reluctant to answer questions. Then, it came time for them to Close and we were not finished, they advised that we would just have to come back another time to finish opening the account. FORGET IT and walked out. The Manager of the place has the worst Customer Service skills I have seen. BEWARE if you want good customer service and want to feel secure about your money.

They where so helpful with resolving my issue I’ve had for awhile now very friendly and professional

This team always has a great attitude, and even more importantly they know customers by their names.

Special thanks to Elizabeth. YOU THE BEST. She is the embodiment of what customer service should be 🙏🏼