Texans Credit Union N Josey Ln, Carrollton

Thank You Very Much and always appreciate the fast, professional service with all them smiles. Don’t change a thing and keep up the great work TexansCU Team.

June 15th the atm in Carrollton ate my $240 and it didn't put it towards my account. I called immediately after it happened and they told me they would further investigate the matter. I also went to the office and spoke to them and they said they would let me know as soon June 21 about the situation. Almost two weeks later they only tell me the atm was over $23. I am a server and the money I deposited had several 20s and 5s and many 1s so for it to only be $23 is nonsense. I called their main office in Richardson and all of the sudden they haven't finished counting the safe me can let me know at the end of July. I called their office in Austin and the lady I spoke to was no help at all. This is ridiculous, I cannot wait until the is over cause I am getting out of this credit union so fast. It didn't matter who I spoke to no one can help so now I am short $240 and have to wait until the end of July.

Texans Credit Union is committed to providing superior service to their members. They are truly dedicated to providing a unique customer-centric experience. I highly recommend them for your financial needs.

Set up an account today and couldn't be more pleased with the service.

The staff at the Carrollton location is great to work with. They made opening an account easy and fast. Would highly recommend!

The cashiers are always friendly and helpful. I think it is a little strange that the front door is locked. You need to push a button before you go in and then one of the cashiers will buzz you in/ unlock the door.

Need help? Only during banking hours 9-5/6. Debit card issues on a Sunday? SOL. banking issues on a Saturday? SOL. Called yesterday to increase the limit on my debit card to make a purchase waited on hold 22 minutes before I requested a call back; they called me back 17 minutes after that. So I would have been on hold for 39 minutes for a literal 5 minute transaction. Locations are inconvenient and you have to go into the branch for a lot of services most banks will do over the phone or online. I've been with them since my first job at 15 years old, and I am done.

Place is awesome, and Poonam is always so helpful

Worst banking experience I've ever had. They will do everything in their power to take your money and their technology is a decade old. Terrible customer service. You are a commodity here, not a customer. Don't waste your time.

I was pleased the way Christi was able to help me on the phone and emails to get a loan and set up payment plan without leaving the house. Thanks Christi.