Citizens Bank Chestnut Hill Plz, Newark

HORRIBLE HORRIBLE EXPERIENCE!! I would NEVER deal with this bank! The employees including the managers very rude! If I could give 0 stars that’s how bad I was treated!

Had a VERY bad experience with this bank. Would give zero stars if I could. A year ago (April 2020) after my father died, I helped get all of my parents' joint accounts into my mother's name alone. My 83 year old disabled mom and I went into this Citizens Bank branch. It took 3 hours to change a checking account and a couple of CDs. During that long process, our banker seemed to be spending quite a bit of time in the other room socializing with the other staff. We added 4 beneficiaries (mom's 4 children) to all of her accounts. Fast forward to a month later, we get a statement in the mail It has only TWO beneficiaries listed. I immediately call our banker. He says, 'Don't worry! That's just a limitation of the template of the bank statements! They only have room for two names, but I see all 4 on the screen! You're all set!' Fast forward another year (May 2021). My mom has passed away. My siblings and I contact Citizens Bank. You guessed it - there were only TWO of the 4 beneficiaries on the account. Not only was our Citizens Banker incompetent, he flat out lied to me. Disgraceful service. I would never trust a dime of my money with Citizens Bank.

Lauren was so sweet and fast. While waiting for my new debt card, she chatted and made me feel very welcome in the branch. If I have any issues while I'm staying in Delaware I will go visit her!

I am a teacher of the visually impaired. I was taking a student on a trip here to make a withdrawal. The staff was quite helpful. They gave sufficient verbal directions to my student. He was able to be self-sufficient without me having to intervene.

Excellent customer service. I was greeted upon entering and had all of my questions answered promptly, knowledgeable and courteous.

The teller pulled out money from a different account, definitely he had no clue what he's doing, I don't recommend it at all..!!

What a horrible Bank to belong to they are never open you get done work they are closed you come on weekends they are closed nobody ever works here

These guys are great....I canceled my all bank accounts and I am only banking with them.

Have been a customer for over 25 years