Citizens Bank Main St, Malden

Worst branch I have ever been to sitting in line then all of a sudden our system is down this is their claim to fame the three tellers need to be fired old lazy and miserable ill be switching my main branch or hell even getting rid of citizens all together

Today i went to the bank Bc my account was close and nobody could tell me anything over the phone .so i went in seeking for answers , Karl the manager helped me and the WHOLE entire time he was very rude didn’t listen to what i was saying and made feel not welcomed to the point where i was already feeling like not doing business with citizen but he made me me feel like i wasn’t a customer ultimately having me to close my account entirely. He in particular was just very rude. Please go to a different branch or talk to someone else

The experience at Citizens Bank today. Was not good the Bank Teller they ask can I help you. Then when you say yes they say sorry our Computer system is down. They don't provide you with any information. By letting you know the ATM Machine is working. Or I am sorry the Computer should be working tomorrow. Very poor Customer Service.

Another strike against Citizens Bank (at least the branches near me). There are no restooms for customer use. I was directed to the gas station down the street. Eastern Bank, here I come! Every interaction I have with this bank cements the fact that it is horrible. Fees, customer service, tellers, hours of operation, convenience...none of it is good and most is really bad. This is just the icing on the cake and the push I need to actually switch banks instead of just being angry.

The teller( I think her name was Martha) refused to give my check back without my consent and made me hold 15 minutes for no reason she was rude and didn't understand the basic adress change on the check , Ive asked for the manager and been told he is not there...it was the most unpleasant banking experience in my life.

Lisa helped me over the phone with an old check due to overdraft fee’s hopefully it’s not too old to cash

This bank will display red and green lights when you are coming in or out.

Worst branch. They do no care about their customers...