Metro Credit Union Main St, Melrose

Would not recommend, stoped in to switch an auto payment account on March 11th. Branch manager Bob Cleary was not available. Clerks at the front desk helped me, provided the forms, I filled out the paperwork & left a voided check as needed. Clerks said bob can process & update Monday. Bob never processed my paperwork and my bank loan went into late payment cause paperwork was not processed. Pretty frustrating when the branch manager doesn’t deliver for customers.

Dont ever come here and use the coinstar machine they wait till your done with it and ask for 2 forms of id and your ss# ..if you have no acct ..its not worth the trip they have enough problems than to deal with a coin machine..never again

Came here today to open a checking account but left after 20 minutes of waiting in the freezing cold along with 8 other customers. One lady in line said she waited on the phone for 40 minutes before she came here. The whole time I waited they didn’t help one person that was outside. I understand we are in a pandemic but they should have more people working to keep the time people are waiting outside to a minimum.

Just had an excellent experience with the branch manager, Robert Cleary. He was very helpful, friendly, and patient. I would recommend this branch.

Incompetence does not begin to describe the experience of working with this bank or asking them any questions.

Every time I have been in this branch I have been treated with the highest respect and everyone is very friendly and super helpful. Excellent customer service!

Don’t bother calling you won’t get any answer..... one of the worst credit unions to do business with..

Very friendly helpful people work here. They are professional, polite and sociable every time I am in there

Horrendous customer service would be a compliment, take your business elsewhere

I have been with Metro Credit Union for years and i have never been disappointed.Staff very respectable and efficient, a joy to work with.