Citizens Bank Northern Blvd, Queens

I've been trying to close my account for over 6 weeks. I've been with HSBC for nearly 20 years and made an intentional decision to not continue with Citizens. It's been a nightmare trying to close this account. Getting wrong information, passed along to wrong "departments", saying I still owe money. I've changed my accounts so that nothing should be debiting from the Citizens account. I can't believe I am still struggling with this. I think a customer when this bank first opened in 1828, would have had an easier time closing an account than a person in the modern day of 2022. How can a bank in 2022 be so difficult?! I tried to avoid leaving public reviews on social media. But I've been on the phone for an hour being passed along because I was given wrong information that I had closed my checking account back in March. Because it was not closed properly, things were overdrafted. I was told I can only close an the ODP via phone. Wrong again. Someone from Corporate please contact me directly so this can be resolved. I hate doing this. But I am a person that has spent too much time doing this.

I have always experienced excellent customer service. Today I went in and found the staff to be very friendly and thorough. Jonathan Torrez and Abha did a great job assisting me and taking care of what I needed. A great example of the amazing essential workers getting us through this challenging year. Thank you.

Hi! I am Mrs. Molina, and I would really like to express my gratitude to both Mr. Harri O. Ganesh and Mr. Javier Velasquez, bankers at HSBC bank in Woodside, Queens, NY. They both are very polite, courteous and have an excellent rapport to relate with clients, and are very knowledgeable in informing clients about benefits offered by the bank. Guys, thanks a million! If I were to give you a score for such an excellent gamma of details provided, it would be a 10+.

Mr Ganesh makes banking easy and a pleasure. He is always very kind and patient. He is more importantly professional, informed and resourceful. He goes the extra mile to find information HSBC does not make easily available or accessible to clients, for example when HSBC did not honor my published interest rate. HSBC’s lack of transparency and disclosure on this issue was very disappointing, and the only reason I stayed at HSBC was Mr Ganesh’s help with this matter. The Woodside branch is essential now that the Jackson Heights office has closed.

I usually go to the branch in Long Island but for some reason I stopped here to take care of some of my needs and oh boy! Priya the banker is exceptionally good , very attentive and she understood in a minute what I was looking for and helped me solve my concern right away, the way she explained everything to me about the product was great and You should have more knowledgeable and professional employees like her.

I went to my HSBC bank on 5120 Northern Blvd Qns. Location for my Checking Acct. needs. Mr. Javier & Miss Rosemery did a Wonderful Team-Work & help me with ALL banking needs! I’m very happy with their Helpful Activities.......Thanks!😊•

Dalia Zaky the vice president at HSBC woodside location was really. Helpful. and courteous she is wonderful. And help us so much. When. we going through. Alot. Problems and she been helping. Us for months and she got the problem resolved. This woman is the best and she is a saint and. a Angel from God. And she is a blessing in our lives. God bless her she gets the job done . Delia. Is professional our. Angel. Forever. We love you. Your. Custmustors. Jill. & Rob Egielsk 💜💜💜💜💜💜💜⭐⭐⭐⭐⭐⭐

The ATMs at this location never work. How are they not fixed yet???

I would highly recommend Ms. Dalia Zaky for being so helpful and patient to helping me with a problem I had with the card. I really appreciate her time spent in the triumphant solution to my problem. Ms. Zaky, you are great! Thanks a million!

Went to cash my check and the teller with the rolling eye wouldn’t cash it. She was immediately was intimidated by the amount I guess and said no. The reason for the 3 stars at the least was primarily because the guy teller was really nice.