Citizens Bank Fifth Ave, Pittsburgh

I came to this location to cash a check that I received as a gift from family for Christmas. I have banked with citizens for several years and the check that I was cashing was a citizens bank check. I was dumbfounded at the way one of the tellers treated me when making the transaction. She was rude from the very moment she first spoke to me. Instead of greeting me politely, she rudely asked me if I had an account(this was after I swiped my debit card and put in my pin to start the transaction) then she demanded to see my ID, which I understand is normal, but it was the tone she had that was very disrespectful. After looking at the check, she told me that she had to call the person who wrote the check to “make sure what this was the amount they wanted to write.” I understand that there is fraud and theft, but treating a long time customer who does thousands of dollars in transactions every month like a thief is just wrong. There are certain ways you should talk to people when working in customer service, and having an accusatory tone from the beginning of a transaction is just wrong. Of course she lightened her tone up a bit when my family member confirmed the check amount, but the whole experience left me embarrassed and angry. It honestly makes me want to move my banking elsewhere. There was another teller there who was apologetic for the rudeness of her colleague, and I did appreciate her trying to make things better.

I just stopped in at this location to withdrawal some money from the ATM. Since the ATM did not give me the increments I wanted I walked over to the teller counter to ask about getting change. They simply refused to give me change when I asked because I am not a Citizen's Bank customer. I then told them that I just paid $3.50 to use the ATM, that makes me a customer right? They said no, refused service and showed me the door. I then walked across the street at PNC and had ZERO problems getting change. With that experience even if I wanted to bank with Citizens Bank, I wouldn't bother because they have exclusive policies.

Billed me for paper mail after I declined this "service". Years later I closed the account and credit card, and they kept adding fees for 6 months after the card was paid off and in a drawer. Ruined my credit, now I cant get another card or lease an apartment. Citizens will ruin your life through blind greed and incompetent staff.

Very helpful and informative tellers. Only downside is there is a popular bus stop right at the outdoor ATM, i've never had a problem at it, I just don't want a crowd of people around me while i am withdrawing money. But there is an ATM inside also.

Staff were cooperative, honest and answer any and all questions I have.