Citadel Credit Union W Sproul Rd, Springfield

Stephanie is an awesome employee. This review is just for the actual bank. She deserves to be with better company. The actual employees are great at this branch. This company is ridiculous. They are very unprofessional over the corporate line. They will do anything they can default you, threat you and take your stuff. I'm down to earth and know how the business works but they have zero care for their reputation, so do not treat them with your financial needs. Go to a bank that at least pretends to care about people. I moved all my loans to td and Franklin mint. I do all my banking with crypto and 3rd layer app solutions, like cash app or strike. When banks are obsolete, I can't wait until this one dies first.

Tuesday May 10th I called because I noticed the name on my account was changed which caused major concern. While trying to figure out what happened I was transferred to the representative that changed my account unbeknownst to myself. She didn’t try to explain anything but instead told me "they said that you said I changed the name on your account" very defensively. I assured her that I hadn't a clue who did it to which she said that she would than hang up then. She explained I called the "back office" and insisted that I come into the branch because she couldn't do anything over the phone anyway. Refusing to indentify herself when I asked her name and she responded with "who are you" shockingly before hanging up on me. I am writing you because I feel that as a customer I should’ve been treated with a little more dignity than that of which I was treated. I was merely trying to figure out what happened. Was my identity stolen? Was this a small mistake? I didn’t know. However, after calling the customer service number back, after being hung up on, Exton corporate headquarters confirmed that Mary (from your branch) changed my account and she was who I was speaking to. Unacceptable!

As I pondered the low rating on Yelp and the other reviews from dissatisfied/angry customers. I still went for myself but had a wonderful display of teamwork from Stephanie and Davida. I didn’t have all my paperwork and Stephanie really helped by starting the process and left it for another team member because she was off. I had a wonderful experience with her college, Davida; simply awesome even with glitches in the system they operated as a team to open my business account! We even talked about reviews but in life I try to remember that we all have bad days, bad experiences but is that the sum total of a person or business because one moment we’re human?! I often wonder about people giving reviews and their true motives! I think of times when I’m not so polite. Thanks Stephanie and Davida I appreciate you!

Love love love Citadel Credit Union. I have been with them thru all their mergers & they have been nothing but professional & accommodating. I have utilized their various products including checking & savings accounts; CDs; home equity & auto loans & their credit card. Their low fees are the best around & the Springfield branch’s staff is the best!! If you’re looking to change financial institutions definitely consider Citadel they are a 5+ star financial institution ⭐️⭐️⭐️⭐️⭐️

Will never reccomened this bank period. Goto frankiln mint credit union. We fell on tough times and had to claim chapter 13 bankrupty our son got sick and was in hospital for over a mth. The people they have working in collections are simply rude and they have no idea whats goimg on so many times ive called and told one thing just to call back the next mth and get totally different information. Called to pay loan off dude says ok here the payoff amount i payed that and the very next day they called me back saying they made a mistake and i still owe them anther 1500, like its no big deal. Over $30,000 for a $14,000 mini van Stay away

Every single time I go here I have a rude experience. Although the bank is easy the people who work the front desk/ drive through are very rude to me. I don’t understand what I did to them but they are always short and not patient. In fact I had an experience where they lost my money because the lady wasn’t paying attention. I wish good service was stressed here and they would be considerate of people and especially young people like me who are new to the banking world.

Citadel is the best bank/credit union I've dealt with. I was with Suneast but they treat younger people like aliens. Citadel has always made me feel welcome and not out of place. All the staff I had contact with was very kind and helpful. Highly recommended if you're in search of a bank that actually cares about having you as a member.

Citadel worse credit union ever. I had a deposit in my account that was cleared and then they frozed my account . They held it for over 10 days. I could not go holiday shopping for my family. The staff is rude. Kevin, Jay and Felicia are very rude. I provided the bank info to the Citdal they never called to verify my funds to clear my money . This is not a good bank do not open an account with them!!!!!!!! They don’t care about there customers !!!!!! I would give them no stars if I could .

You can pay your auto loan on time every month for the life of the loan,then still have your car taken over a minor problem with an account your name's not even on. An account opened by a spouse that is unrelated to you will still get your car taken and citadel swears it's legal. Do you really want to do business with a firm that does this to a faithful, on time customer? BUYERS BEWARE !!!!! Not wanting to be accused of trying to influence potential jurors, I can't at this time provide details, but I'll be back attempting to inform you the public. Everyone needs to know about this legal robbery that they can pull on you.

The teller staff is very rude at this location. They're cold and act like they're doing you a favor. This is NOT how customer service works. When I used to work in retail banking, the tellers were the front line and would be disciplined if they ever acted in this manner. Its unacceptable. It made me want to close my account and I do not plan on returning to this location in the future. Thanks Mary for treating me like I was unimportant.