CIT Bank Farnam St, Omaha

Horrible bank, stay far away as possible. Used to be Mutual of Omaha, but was recently bought out by CIT. They do not have 24/7 customer service, which meant when I was traveling out of state and my card was being declined despite having money on it, I had to wait till the morning until their customer service dept opened up. Was left on the side of the road, high and dry with no answers or help.

I was very upset yesterday due to the fact that their ATMS do not take deposits and I needed to deposit money so I would not get overdrawn. I received a call from the Farnam location and stopped in after work today. I was given the reasons why this is and given alternate ways of how I can deposit after banking hours. I am happy and content with the way this bank operates and I understand the reasons why. I want to thank the people at my branch for taking time to reach out to me and that they are all very nice and professional.

Some services have been nice over the past 2+ years, but there have been some major inconveniences. My card was cancelled because the bank found a scanner in one of their ATMs so my account could have been compromised. Then I had to go all the way to MIDTOWN to get a new card because there wouldn't be anyone home to sign for it during the day if they shipped the card to me. Plus I have received several security alert messages saying that invalid logins were used on my account when I would not have been trying to access my own account. I definitely don't have confidence in their security system at all. Plus, they stopped using their credit card services and switched everything over to a different entity so they must not have the most confidence in themselves either. I've already gone back to Wells Fargo.

when will it be alright to go directly to the cit banking page, instead of through mutual bank of omaha cit? I wish they could do better with taking over.

So grateful!! Ten minutes before closing, don't have an account, and they still made change for me!

The employees are ok to work with when you have to stop inside but there are a lot of inconveniences when you are a customer.

Good service just takes a long time for money orders

Misinformation on opening account...not to happy with the employees.

You guys are a terrible bank. I call and call and nobody ever picks up. I went one state over and I was not allowed to use my card. I kept getting declined and I call the bank, nobody answers. This bank is the worst.

This is the most unorganized understaffed uneducated bank in Omaha. The tellers and Bankers are rude and can never give a straight forward complete answer without having to call a “manager” that’s not even in the building. RAQUEL is so disrespectful, she needs a new job that she actually understands and likes.. HIGHLY NOT RECOMMENDED