Chase Bank Pontchartrain Dr, Slidell

Always called by name as I enter this location Everyone is very helpful with transactions Opened another savings account for my granddaughter Very satisfied with Chase

This location has a faulty ATM that would not give me my money. The whole transaction went through accordingly but when it came time for the machine to give me the cash it never did. According to the teller the cash door is broken, so they are very aware of the problem (she actually said multiple people have complained about this) but have not put anything on the ATM to warn their customers. I am a Chase client with multiple accounts but today I was trying to get cash from a different account - because it's not a Chase account my only option is to dispute the charge, therefore $400 of my money will be tied up for days, maybe weeks. It is 4 days before Christmas so if $400 (my withdrawal amount) was all that I had I'd be screwed. Lesson learned - don't go to Chase unless it's Chase specific business. I bet Chase will still make me responsible for the $3 service fee though all they did was make me angry.

The Pontchartrain branch is SO AMAZING! Stacie and Connie are so wonderful and ALWAYS go above and beyond to make sure all of my needs are taken care of. I would never dream of banking anywhere else! Thank you so much Stacie, Connie, Tasha, Starr and Kevin! BEST BANK AND BANKERS EVER HANDS DOWN!

Would give no stars if I could. My husband deposited a check from the DoD due to a glitch in the system. Was told check could be held up to 10 days. WTF. Are you kidding me????? Reason it's not drawn on chase bank. Never had that problem with my other bank. Once check clears, I told my husband to transfer the money to USAA or Navy Federal and close the Chase account. They at least acknowledge a government check and just post it to your account. Don't bank with Chase most unsupportive establishment for Military.

Waited in line to speak to a personal banker to add my wife to an account for an hour and 15 minutes. I rate them good because they were professional and nice about the wait, but with the branch manager there, a professional finds a way to fix this problem not just keep saying sorry. By the way there was only me and one other person in line. 1 personal banker was there and the branch manager. Unfortunately, i will use any other branch but this one.

I deposited a large cashiers check through atm on Saturday which in my day it was the same as cash. The girl Who answered the phone didn’t even ask my name and just said give it a couple days and if it wasn’t cleared then she will do something about it!!

This is the 2nd time I came to this location. Both times I was here I was in drive through and received horribly rude service! Its stressful enough to only be able to deal with someone in the drive thru, when dealing with multiple accounts.

Horrible service, walked in to open 2 accounts and was told by the branch manager that at 430 it was too late and I would have to come back, I will never go back. This woman has no respect for a costumers busy schedule

ATMs never seem to work and the staff is also pretty unprofessional. Wish I didn't live so far I'd much rather go to the Gause location.

Awesome customer service. Answers phone fast and super knowledgeable and helpful.