Capital One Bank Town Center Pkwy, Slidell

Someone at this branch canceled my husband’s debit card in error and the refuse to acknowledge it. They would rather blame him and say he must not remember doing it. Just because he is a senior does not mean he is forgetful. Their comments were wrong and I had to explain to him what exactly they should have said. Now he cannot access his money till the new card comes in. Talk about a negative customer service experience.

There needs to be an option for zero stars. I banked here for many years. Last year they pulled the plug on customer service. Everything went online. My card was due to expire January 2021. The day after Christmas, capital one deactivated my old card before a new one arrived. I called over a dozen times and never spoke with the same person twice. After two weeks of no card access, I withdrew my money and shut down the account. I went down the road to a smaller community bank, and REAL humans greeted me, opened an account and printed a card right on the spot. Capital one should be ashamed of themselves for failing to care for their customers. For laughs, I'm still waiting on the card that they say was mailed back in December. It's now the end of January as I write this.

After being a Chase customer for almost 20 years, Capital One has made them look bad. Let's see, the biggest Chase in town? One walk up ATM, outside. One more weird one inside, by itself. And one, to drive up to. All of that as of 2018 or so. Can't be sure it's still like that but anyway... This Capital One, which isn't even the biggest. Or, I don't think it is. Has two whole lanes outside with two ATMs, EACH! And I think... 4 ATMs in the inside area. It might be 2 but it's been so long I can't be sure. That's probably because, for withdrawing money, there are certain regular ATMs around town you can use without paying ANY fees, if you are withdrawing from a Capital One account. Also, at least once or twice a month, Chase's only drive up for after hours ATM, would not be working. I haven't had that problem here yet.

Today I went into the Town Center branch with the possibility of a compromised account. I had the best service in a long time. My teller/service personnel, Renee, was excellent. She took her time, was so polite and handled my a count with excellence and Professionalism. . Hats off to her and Capital One👏🏻

The best bank in new Orleans excellent service I advise people to switch your bank you don't know what you are missing

The best bank I have ever done business with friendly helpful staff

One of the best Capital One branches I've ever dealt with. Excellent service on every visit.

I love this bank and the great staff that works here.

You need to wait 2 hours just to make a deposit

Why have a physical building when your favorite response is "Go online"?