Chase Bank Park Ave, Clifton Park

a family member went to open an accout today - with a local bank check from a small local bank. The person who opened the acount said 3-5 biz days for funds to clear, then the lady at the counter said it would be 11 days. My family member asked for a manger and the lady said none were available. The family member left after spending all that time there and is bringing her business elsewhere. The lady should have gotten a manger on the phone if none were at the branch- which I found out was the case when I called. I spoke to this teller and she seemed not to care- I told her she blew a good deal by not making an effort to get a manager on the phone.

Complete lack of follow thru or taking ownership of transaction 4 visits later to close out a account of deceased parent I was misdirected 3 times givin number to call and was told this could be handled at a branch level so here I am in waiting room dealing with something that should have be taken care of on 1st visit

People here are great. The problem is: I work here from out of state and even with my Drivers license, Passport, Credit card, Mobil app logged in, I was unable to withdraw money from my checking account because I didn’t have my debit card. There’s no way for a human worker to override this in Chase’s system. And the reason I got a chase bank account as a secondary bank was to to able to have access to my funds nation wide. I left here frustrated with $0 of my money that I wasn’t able to access from my account.

Excellent customer service! My partner and I came to this bank after an issue occurred with her account, causing it to be closed. We’ve been to almost all the Chase banks in the area, and nobody had any answers, nor could she withdrawal her funds from the account.. We came to this Chase Bank as a last hope and Syra was absolutely incredible to us. She listened to us and talked to her higher ups to help us out with our issue, which is now resolved! A big thanks to Syra and her team here at Chase Bank in Clifton Park!

Jovonna and the young man that helped us when we first walked in were so kind and helpful! What a great branch!

Horrible customer service. The manager is extremely rude and arrogant. I went today to open and account today, the teller was overwhelmed attending clients. I had to wait about an hour to make a single deposit. I’m very disappointed with the manager, who was cheerfully and indifferently passing around the branch, while more than 10 people were impatiently waiting for about an hour to be served by the teller. When expressing my disappointing to the manager, he said with arrogance “you’re not the only one that needs to be served and you have to wait. If that’s the way that chase customer service is going to be here upstate, I’ll consider choosing another bank instead. The manager has to be replace to make this branch bearable to visit.

If you are looking for a bank that offers customer service as a top priority for their longstanding customers, then consider other options! While they are quick to give away pens and freebies to advertise their new location in Clifton Park, the tellers and loan reps do not greet or even offer a smile when you enter the facility. In fact, you will sit or stand silently for upwards of ten minutes while employees walk around you and avoid eye contact which is not advisable when forming positive banking relations. As a former teller myself, I was put off by having to ask a teller for attention who was engaged in personal conversation and non-attentive to their lobby. Needless to say, the banking needs we wanted addressed could not be met as all bankers were booked and the staff seemed green. While Chase Bank remains one of my favorite financial institutions, this branch has a LONG way to go in building client relations and managing front-end affairs.

Brand New Location in a very accessible parking lot. There are ATM's along with plenty of help for your financial questions. They have a drive through ATM for after hours service. The new building is well laid out with seating available for a chance to comfortably rest. The clean approach makes it easy to navigate and wireless charging station made it convenient to get a boost when needed. I plan to return here for the ribbon cutting ceremony on 9/26/19 at 10:30am.

This particular chase bank is terrible. I know some of my banking needs can be complex but you are a bank that's kind of your job. I sat there for a little over 1 hour I am not exaggerating. hour just to make a pyment and close out an account because none of the bankers and tellers knew how to do it. That's a basic transaction and the other chase banks I have been to knew how to do this and I wasn't there for no hour. This particular chase bank is incompetent and makes me see why they closed down the chase banks that were near me.

Great location and service. Manager named Guy is always knowledgeable and extremely helpful.