Chase Bank Preston Rd, Dallas

Horrible bank, clueless inefficient staff. I made an appointment to close my deceased parents' small accounts and obtain a check payable to my Mom's estate. I brought all the required documentation to the appointment. First, they told me they'd have to send my certified copy of the letters testamentary to their attorney and that would take a day. I've made 3 more trips to the bank since and still don't have the check despite there being no issues whatsoever with my documentation. They NEVER answer their phone. I'll never do business with Chase based on my experience with this bureaucratic mess.

Staff is very inexperienced and untrained. They do not answer the phone- ever- have called them from the lobby and they will not pick up phone even if no customers in bank. Worst service ever.

Borrowed more than $100,000 from this large bank. Loan closing was on Friday, 4/23/21. I did not receive the loan proceeds until 4/29/21. Money deposited at Chase, where I have been a customer for more than 20 years, & Chase still has a hold on my money until 5/11/21. Worst experience of my life, as Chase is in the money lending business, & they do not value their individual customers. It is time for change in the consumer banking business, in my opinion. Long fintech.

No Atms inside and the only one they had didn't work

After a rocky start with one of the branch employees, Branch Manager Sarah R. Davis and supervising Teller Emily Lockhart stepped up and professionally handled the setting up of my accounts and paperwork involved . Also, Branch Manager Dom Azzarito from another Chases branch on LBJ drove over to meet me at the Preston Royal branch since their manager was out sick. He called on my cell phone and said he would meet me there immediately. He did. Both Sarah Davis and Dom Azzarito were totally professional and handled my case with expertise.

This branch has it! From the teller line to the manager, I’ve never experienced a negative attitude or combative employee. Whatever I have needed to be done for me and my account, has been done.