Chase Bank S 76th St, Franklin

We have been with Chase Bank for 45 years and have most of our accounts there, including checking, credit cards, our mortgage, and my retirement accounts. I have never been treated by ANYONE IN MY WHOLE LIFE of almost 70 years, at any place EVER, like I was just treated today, 12/18/21. We went into the Franklin office for a simple transfer from my IRA to our checking account. We have done this same transfer multiple times over the years and retired people will know how this works, without any problems in minutes. The first officer could not open the required transaction forms on his computer so he asked his associate to help. This has already taken 15 to 20 minutes. As we went over to her cubicle, he put his coat on and left early. Coincidence? I think the whole thing went south we she asked me why I was asking for the withdrawal/ transfer. She didn’t like my response which was “because, it’s my money”? What would you answer? She never explained that there are certain categories the form requires the request be assigned to. The correct answer here is because I’m over 59 and a half. And the transaction went down hill from there. Next we were told that because it was a weekend, the transfer was not real time and would take place on Monday after she faxed the documents in. FAXED? In this day and age? Are you kidding me? FAXED!! So we were given the choice of waiting 10 minutes for a printed fax confirmation or we could go without it. About the time when I asked her if she could email the confirmation to us we were told no, and asked to leave her cubicle and eventually the building because she didn’t appreciate our attitude. REMEMBER, ITS MY MONEY!! So, we left and I’ll bet you anything, when we check on Monday, it will not have been done. Ms. D. D., you don’t have the temperament to serve your customers in a competent or professional manner. Quite frankly, you would be better suited asking people if they want fries with their burgers. Maybe you could handle that! We will see if you transferred OUR money on Monday and then start looking for a new bank! Hopefully one that promotes competency and demands employees prioritize great customer service. This Chase branch has no concept of that!! They don’t deserve your business!

Thank you so much to Robert Schafer who able to squeeze us in on a Saturday without an appointment. Best customer service we have ever received from a bank! Thank you so much!

Denise- the business banker has always gone above and beyond for my business. Always a pleasure coming in and resolving any questions or issues I may have. She is by far the best banker I have dealt with at Chase. Unfortunately I cannot say the same for the other business bankers there. One particular (unsure of name but will find out who) is very rude and does not seem to care for her job. I hope to not have to deal with her in future visits.

Went in for mortgage refinance, was offered a rate significantly higher then their advertised rate despite stellar credit and good LTV on home. Wasn't willing to move forward with the rate, but was told get us a competitive offer and we can see if we will match or beat it. Did that, got a rate and closing costs significantly lower by a bank down the street. Still gave them the chance to match or beat it and feet were dragged and no response for almost a week. Felt like I was treated like my business only mattered if it was on their terms. Sad seeing I've had accounts with them for over 10 years.

I have been a private client for long time with Chase and the banker didn’t want to stay a little bit after 5 because a new business account takes some time.

ATM is down almost all the time and the Lobby is closed . Thus is Chase bank for you !!!Even Tried City has better customer service then this .

40 minute wait to get a notary. This was my second trip here. I saw two people in there cubicals doing nothing. I got start looking for a new bank, to many little issues in a role changes one perspective on the customer service received. Dam this was a great bank once.

Poor service, waited forever in drive thru just to withdraw my own money and there was only me and another car this happens all the time. NS across the street has way better service

Their Google maps listing says hours are 9:00 to 6:00, got there at 4:50 and bank was already closed. Sign on the door says special hours are 9:00 to 4:00. if they have special hours during the pandemic, they need to change it on Google maps. The process to do that is about as simple as it gets.

Kara- Unprofessional supervisor that’s not supervising customer service at all