Charles Schwab 3rd St, Los Altos

I have had accounts at Schwab for many years. The folks at the branch in Los Altos have always been courteous, knowledgeable and prompt. I have rarely waited more than a few minutes to get service. Their online web pages are well-organized and helpful as well.

They are incredibly friendly and helpful here. And everything is so simple. I went in to transfer an account over to Schwab and they looked over the forms to make sure I had everything correct and then handled the rest. All of that took less than a minute. Schwab's simplicity and customer service is amazing.

I visited this office around 11:45 AM this Tuesday. After 15 minutes wait, I was told there were no one available at that moment, and there would be a callback to me in about 1 hour. I went back and waited for more than four hours and there was no callback (no email, nothing) at all. Then I called the office number (still more than 1 hour before their close time) several times, but there was no one to answer the phone. It was a very bad customer experience and I did not want to visit the office again.

Came on a Saturday, the person at the desk was rude, and showed he did not want to help me. I thought i was at a soviet soup shop. He treated a older person with simple question with contempt.

Friendly and quick service, never usually much of a wait.