Bank of the West Main St, Los Altos

Bank of West in Los Altos staff and Manager Anil have been nothing but kind, helpful and professional. I had to deal with a lot of stuff with many institutions after my mom's passing. Bank of West was a bright spot, along with Star One and Fidelity. the worst FYI was Dodge and Cox.

I looked up Bank of the West recently for reviews, I found that 92% of responders give B of the W 1 star. The manager of this branch fits right in to that picture. She is a dark angry deeply disturbed person. I was under pressure with one brother who 2 weeks before commited suicide. Another younger brother just recieved a diagnosis of an aggressive always lethal brain cancer. I dropped in to open a second account (been there 30 yrs). This woman thought she should force feed me a lecture about grieving for loved ones. Force feed. Not smart. I requested that we just attend to the banking. Wow was she angry. She fabricated some story about nefarious dealings on my part and entered them into B of the W records about me. I protested, B of the W never returned my call as promised 3 times. Managers have the power to cancel accounts, she did that adding to the stress and work already on my plate at a time of heartbreak and massive stress of one recently dead and another dying brother I was caring for.

I needed to open an account and I was in a hurry. They did everything to accommodate me. Very kind and professional people. I referred my friend who wanted to open an account there.