Bank of America (with Drive-thru ATM) S San Antonio Rd, Los Altos

I don't know what it is about this branch, but there always seems to be some problem here. I went this past week, and the "greeter" at the door informed me and others in line that there were no tellers in. ??? I went right over to the downtown Mountain View location, where they were very prompt, friendly, and actually had multiple staff members available. I like B of A and have never had major complaints - aside from the fact that someone is always pushing to use technology: iPads, ATMs wherever they possibly can. That can be annoying. But, no tellers...that's a first. What an embarrassment!

Service is non-existent. I don't know what they are doing in this branch, but timely helping customers is clearly not it. Once they get to you, they try to do what is needed and then determine that someone else needs to be involved. If you must deal with them go in with the attitude that everything will take much longer than you would reasonably expect and then be prepared to come back another day.

If you plan on spending your whole day just to cash a check then this is the right place for you! Female clerk was so slow at cashing a check. They should have a sign warning customers. The sloth character in the movie Zootopia at the DMV can do a faster job.

Very bad Non-Service here...no customers in the bank and four workers ...only one worker “specialist “able to place my order for foreign currency...this “specialist” was in a side office with another customer ...I was told to “take a seat and wait for a minute or two “...this was actually 40 minutes... I left ...oh! yes I asked to see the manager but turned out that this was the “specialist “... Avoid this Branch ...perhaps this is their goal...

I opened a bank account here and applied for a credit card. The first time it didn't work but when I returned there the manager itself apologized and was very helpful and coherent. He was very friendly and patient and went through all the details. I like this branch the most.

Waited in line for half an hour just for the teller to tell me she couldn't do a wire transfer for me and to come back another day...

the teller had no experience depositing foreign currency and the manager who was walking around didn’t bother helping her and asked me to come back 15 min later

Always long lines at the ATM. Wish for more of them.

Excellent service. They helped to my wife a lot

Is temporary close for construction only ATM