Central Bank & Trust Co. W Main St, Richmond

Ian in Richmond has been there for us since day one. He has helped us with our account issues immediately any time we’ve had any problems. He’s professional, friendly, helpful and courteous which is hard to find anywhere nowadays. We love being able to call and talk to a real person right away and NOT be sent to recorded messages and be treated like a number instead of real people. We left a big commercial bank so that we could go back to this type of personal service. We love Central and never going back to the big commercial banks!

For years, they had an amazing woman working there who pleasantly and professionally handled any issue I ever had. It's hard to believe one person leaving could literally tank the customer service of a facility but it appears to have happened. I called yesterday to get an issue handled with my debit card and the gentleman was condescending and kept saying it might be easier if I came in since I would have to be able to answer some personal questions about myself and my account. I told him I thought I could handle it. Miraculously, I happened to know my own information and we were able to handle it over the phone. I did have an in-person transaction to do and I drove straight to the Hamburg location.

My debit card was unlawfully used by my daughter which caused me almost $400 in fees. When I realized it I called and told them what happened. I had already deposited the money to cover the charges. I asked them could they take off al least 1/2 of the NSF charges & they told me I had to file charges against my daughter!!! I reminded them that my daughter was handicapped & I could NEVER do that. The $ was also paid within 24 hours!!!!

Very Unprofessional & Rude staff. I went in to discuss loan options. The Banker asked me what I needed in the lobby, never invited me into a private area to talk. I love banking with Central Bank, however I will no longer use The Richmond Branch. The only reason I’m giving one star is because it’s required to leave a review.

If you get a loan with them you can’t pay by phone, you can’t pay online, you can’t come in and pay with a debit or credit card without a fee that they have no clue how much it is each time. Absolutely horrible bank and I will Never do another loan with them. I recommend To stay away!

I changed my phone number and went to the bank in-person with an ID to change it on my account. The phone number was not changed. When I called the branch to figure out why it was not getting changed, they hung up on me.

Excellent, local bank. Professional staff and very attentive to your needs.

Honey, it doesn't get any better than Central Bank! Be welcomed with a smile by a banking professional!