The Castle Jewelry and Pawn of Richmond Big Hill Ave, Richmond

Like looking at the nice jewelry and wishing I had the money to buy it

Very rude! My 75yr old mother stopped in there yesterday to get a battery put in her watch and was rudely told that they had customers go to a watch shop.

I came to get a gift for a family member. Kelsey helped us. She was very professional, very nice, and never made us feel pressured. She seemed very knowledgeable and one of the other sales people even came over and asked her a couple of questions while we were looking on our own. I would definitely recommend this store and I will be asking for her in the future!

The prices are great and they have very quality pieces. However, I was helped by a young blonde lady and she was very nice. When she stepped out from behind the counter I realized she HAD NO SHOES ON. I looked around and surely enough her shoes were laying in the middle of the showroom floor. I was very disgusted and it was VERY unprofessional. I ended up leaving and going to Kay's and was treated very professionally over there. I am still in shock that a business would allow their employees to not wear shoes.

I have bought all my firearms for them. They have great prices & items!! I really like doing business with them. That's the only place in Richmond that I go to buy jewelry or firearms. I'm a very loyal customer!!!

Terrible customer experience with this outfit. Charged me $50 to cancel an order. I highly recommend you find a reputable company - this is not one of them!

I have been going to them know for a month or two to sell off scrape gold we receive Love the ladies.. Awesome. Very helpful and knowledgeable. The fella's different story. They were very kind not so knowledgeable. I am having a hard time saying the one fella suggested I go to Dan's because he didn't feel that the gold test was strong enough to accept..ok I understood. However if he were to use the correct testing agent he would have received the stronger residue from the test.. The store for the most part was fairly nice some cosmetics need done on the walls. Indeed I like them I will continue my scraping with The Castle... I have told all the ladies that buys Junk Jewelry with me to go to The Castle. Thanks You all Rock like Diamonds...

Had the best experience at the castle this Christmas!! Laken and Brittany really helped me picked out the perfect gifts for my girls! So glad to have a friendly locally owned place to shop at!

Repaired my ring that broke at the stem with a weld at no cost to me. I get my ring inspected and cleaned every two months and staff is always friendly.

I've had nothing but good experiences here ! Employees were friendly and helpful. I had my rings sent off to be resized and was back in 2 days ! They also polished them for me and they were beautiful when I picked them up !