Park Community Credit Union Gibson Bay Dr, Richmond

Easy to setup an account. Professional and friendly people. And get this... When you call, you actually reach someone quickly AND they can actually help you instead of transferring you three times.

They treated me like I was the only client they had. It was a great experience and I think heather very much such a great help and a wonderful person.

I always prefer credit unions to banks, Park Community is one of the best in the region. The employees are very knowledgeable and give each customer good service. I highly recommend Park Community.

Complete unwillingness to do the right thing and release funds from pending transaction, even after being provided with proof from merchant that transaction was refunded. Sent an email showing this, then they asked for a fax??? A community credit union should value 10 year members more than this. Completely frustrated with the whole process

Being a Sr Citizen I try to look for services where I can get a bigger bang for my buck. Found a savings/checking program that gives a modest interest rate plus free checks plus so much more like a free safety deposit box, never heard of a deal like this. Its called the Timeless Checking account. Within a few minutes the staff had us up and running.

I've banked here for over 20 years, and with the exception of one mistake during the early months of my account being active, have had no problems. They know their customers and strive for better service while retaining quality personnel. Would give ten stars, if that was an option!

I opened a Small Business Account a few weeks ago, decided to use Park because they had a location in each city I frequent: Lexington and Richmond. Started off as a negative experience since there was no way to pre-fill an application for a business account, you have to actually sit down with a loan officer to confirm all of the credentials. Add to this the fact the Branch does not staff loan officers on the weekend or detail the documentation required to open an account and it's a formula for an unpleasant situation from square one. Oh yeah, and you can't schedule an appointment: first Conner, first serve. So, I had to take off of work to get this done. Long story short they wanted all this extra paperwork and almost didn't get me signed up while I was there, but playing the site customer that knows his to cogently express his frustration pays off in the long run. My loan officer, Ms. Kristie Jones, why above and beyond to make it right and get the account setup while I was there. After ~1.5 hours, I left with an account and my checks/debit card ordered. A couple minor delays in getting my online banking setup and my debit card with the correct spelling of my name presented themselves a few days later, but the customer care center was able to resolve within a matter of minutes over the phone in both cases. All in all, for a small community back I have been happy so far. Minor problems did present themselves early but we're resolved quickly and efficiently. As with anything, improvement is always needed but it looks like Park is well on their way to having and maintaining a stable customer service/PR policy.

I lived in Kentucky for only three years, but I kept using Park Community credit union as my bank for 10 years because the customer service and online banking were just that good. Keep at it!

I've never had an unpleasant experience with any credit union, including Park Community. Your customer service people are courteous and professional. The phones are always manned by a "real" person and answered quickly. Your tellers and other staff are knowledgable and even though I rarely go into one of your local branches, somehow I'm always recognized. There are some commercial banks that would do well to emulate your business model.

I have been banking here for years. I now have a account for my 4 month old granddaughter starting to buy CD's for her. They are very helpful and polite people i will guarantee you that your going to like Park community bank. Give it a try