Capital One Bank Broadway, Queens

Under construction at the moment. One of the two ATMs was operational, but I got my banking done. Would be nice to have a few more locations in Western Queens.

Big fan of Capital one. But this is the worst branch you can go to. It dosen't have that fresh feel to it. Lines are like DMV. ATM machines were not working.

Great employees and excellent customer service! But the branch needs lots of love. The space is very outdated, and there seems to be water damage on walls.

Completely unprofessional. The teller Mukta told me I have to pay $7 per check to cash checks even though I have an account here. After belittling me and telling me I’m not understanding her I asked her to call the main office which then told her I shouldn’t be charged a fee and then she begrudgingly cashed my checks. Horrible horrible customer service. Train your tellers better please!

Great bank. Used to bank for years. Because of relocation, I had to move my accounts elsewhere. But I still have their credit card. Went in recently and really like the changes they made with the settings. Still some of my favorite ppl still there and some new faces. Used to work a lot with Mukta, glad she's still there. Sad to hear that Glenda left. She's been there for years. I also worked with Damian who's very good as well. Overall its a great location. The only puzzling thing is having to show ID for a cash payment. Other than that, great location and staff

Nice and friendly staff. Good to see them back at their desks. The new manager is great. Wayyyy better than the last horrible one

I was unbaffled by the horrible customer service I received. I came to wire some urgent money for my dad and was basically rejected and denied for the service. I have a Capital One 360 Checking and was told I can not wire money via 360 Checking. The client manager asked me to use other banks for wire transfer. I told her I just closed my Bank of America account currently I only have Capital One and asked her if I could open another account that supports wire transfer. The client manager recommended not to open the account because I could not open an account just to transfer the money so basically I can’t wire transfer my money using my existing Capital One account and I can not open a new account because the client manager assumed I will only transfer the money and close the account. The other client manager also mentioned they have the right to refuse to open an account for me. I was so disappointed that I went to Chase bank right after, transferred my direct deposit from Capital One to Chase and completed my wire transfer. The Capital One client manager also kept complaining about Capital One IT department and their internal issues while servicing me. Just very unprofessional and unempathetic, very contradictory to all the positive experience I had with Capital One. I went to the other branch in Ditmars and the overall environment was so much more welcoming.

hi my name is maria on 1/14/2016 . I went to capital one to do my regular transaction i have been doing in this Bank for over 25 years,when this Bank was under other names Greenpoint & then Northfork . since it became capital one it is still a great bank when we had other manager together with Shirley running this Branch. On this day 1/14/16 as i went to do a deposit i gave the teller by the Name Kristen Merser a check & cashed . All she had to do was very simple i gave her a check to first cashed against my saving account ,then after to deposit into my checking $1,200.00 in cashed and &700.00 from the check that she had to cashed against my savings. Towards then i asked her can you pls give me the Balance slip. which she did i looked through it and noticed she deposit in a wrong account. All i told looked you deposit my money in a wrong account, she then started to get rude and nasty because i told her to correct it . she kept on that why i didn't tell her on before she did all that work. I reply you should know by now the difference between the pink deposit with the checking account number She through the check at me with deposit slip and said out loud look am not helping you go to another teller. Anyway i call John Goglias the new manager i explain about the mistake instead of him act professional he turn around and told me Maria why don't you talk to your husband and see if he want to move the money out of this Bank can you believe this useless manager. the worse manager ever to come to this Bank.

Great customer service, particularly by Angie.

The guard in the lobby will either do their own thing g or get a little too much in your business depending on which guard is on duty.