Capital One Bank US, Edison

These people here are very slow at their job. If they are understaff then maybe they should hire more tellers. They basically have 1 teller helping out 5 customers. I am on my lunch break and they have already wasted 20 minutes of my time.

Terrible service. Went there to cash a check and the lead teller name Lisa C tell us that we CANNOT cash it since we are not their customer. The check was issued by Capital One so we don't understand what is the problem and this is not our first time do this. She advised us if we become their customer we can take half of the amount cash and the remaining deposit into the account, we agreed. Take 2 hours just to open an account, at the very end they said we can not get the half amount we have to come back the next day and $200 will be available for withdrawal.. They all bunch of Liar!!! They can not work and don't have work ethics.. end up went to Iselin branch and found out that everything that Lisa told us about policy and system is a LIE!! Iselin branch cash our check WITH NO PROBLEM!!!!!

The atm did not work & am forced to use another bank to make a deposit- had the same problem at a different branch wherein the atm was working but it could not read the check - another bank’s atm had no issues and I deposited it there instead

This branch is a joke, every problem u go here for they will tell u it can be done better online, waiting times r long and most of the time only one person working to give u advise to go online. I waited 40 minutes to hear that! Capital One is a good bank just this branch sucks..

Not satisfied at all. I waited more than 30 mins for a CSR, I was tired of waiting so then I went to another branch. During those 30 mins I waited they never came to ask me how I was doing or if a CSR was going to help me soon, and the branch was not even busy. Would not given them any stars if I could.

It’s takes over an hour to make a deposit!! Completely unacceptable. Having 2 tellers a shift is not okay. Something needs to done about this ASAP

They don't know how to scan my ID.... Last time I couldn't cash a check because the cashier didn't know how to scan my ID... the manager looked at me as I had a fake ID and it wasn't my fault some IDs has the information only in 1 side of the code bar (I learned from another employee that was around there the very last time).... So please advise your tellers cashiers and the not as nice old lady that work in there how to read the IDs

One teller on a Friday.The line is out the door. Consider taking out all your money . Worst banking experience of all time!!

Was in here the other day and i can tell some people actually care about the customers. Some young lady i forget her name was so helpful to me with my difficult questions, very appreciative. She is very outgoing and actually makes an effort to get to know her customers and help them with whatever. Everytime i am here shes the only one to be putting effort towards helping. Im sorry i cant remember her name but i think it begins with a T, if you go here and dont have this young , bright young girl come back another day and see if shes there

I understand Covid and all, but you’ve had a year to come up with a system that works. You literally have to dedicate an entire afternoon to coming here the lines are so long. Unreal. Total laziness.