BMO Harris Bank E Calumet St, Appleton

We are new to the area and this bank is close to our place. I called ahead to make appointment to open an account with them. Gerald C. was professional and also very helpful. They even called us to confirm/remind my upcoming appointment. Great experience overall comparing to other banks that I used to bank with.

I've been with BMO a long time and service was always OK. I don't have many needs to go in to the branches and solely use the app (which is great). I had some issues with an account and I needed to freeze it and eventually close it after a few checks cleared. I could not do this over the phone, had to go to a local branch. The woman I spoke to at the branch assured me she had it taken care of, she wouldn't allow any pre-agreed on transactions to go through on the old account and would close it for me the following week. I even asked her if there was any follow up that needed to happen on my end, she said no. Not only did transactions come through that I hadn't approved but the compromised account was left open for 3 weeks. I had called, left a message with her, no response. Had to call again and talk to someone else. I'm only giving a second star for the woman who helped me officially close it. This feels incredibly irresponsible. Customer service and empathy for a compromised bank account should be better than this.

I went to the bank to pay my bills right at 8:30am and they were not opened. I waited to 8:40 and still nothing. There were workers in the bank and no one acknowledged me. Will be switching banks and not coming back.

Incredibly friendly and helpful! This is my go-to branch for any of my banking needs.