Associated Bank County Rd, Appleton

Worst customer service ever!!! The teller didn’t even bother to try into helping me with the request I had, she plainly rudely said… no one knows how to do a printout of a transaction from the whole year. You should go somewhere else.

I have been banking here for the last year and a half and the tellers have always been polite and worked quickly. Recently, I went through a break up with my so and had to split a joint account. The banker was kind and worked quickly and well despite the obvious tension. Later on my federal tax return came in and was set to go into the now closed account, an employee called me and informed me of the situation and asked me to come in to authorize a transfer of the funds. I was charged no additional fees despite this and they were very kind and understanding. So far, I have nothing but positive experiences with this location and would recommend it.

We take my cousin there to do her banking good service real friendly

Very frustrating trying to get signers changed on a union business account. We've been in 6 times now. Each time working with someone different, and each time being told we needed a different set of documents. One manager told me the minutes I had were sufficient, the next time a personal Banker said they were not. At one point I was able to add a signer just by sending them to the bank with a signed note from myself. The last time I entered this branch with everything I was told I needed, we were being helped by a woman who was clearly annoyed that she was stuck working with us. I'm not sure if she was having a bad day or what. We were turned away again. At this point we are unable to pay any bills for our local- a lot of good our checking account is doing us if we cannot use it. I was able to find a person at a different branch who was very friendly and is working to resolve the issue. I don't believe it's a problem with the company, or even the branch as a whole

I gave the same dollar amount to make a house payment as I had been for months in a row. I pay half and my husband pays half so its always an even number. It took a long time for the payment to be made by two different workers. I was in the drive through. At some point later I looked at my slip. I was shorted 25 dollars. I called and they told me the drawers were not off that day. I said there is no way i gave $ *15.00 because two of us pay. There would not be an odd number. I payed $*40.00 so find my 25 dollars. He told me there was a fund he could take from the bank. The $25 was added to my payment late. Also, I was asked to open a checking account and i said only if I need to have a zero balance with no fees. After opening one so I could see my mortgage on line. I end up getting fees over a change in how much I wanted to have directed to the account. Come to find out you don't need savings/checking account to view on line.

Some of the tellers here are rude. It takes between 10 and 15 minutes on the regular to reach a booth to speak with a teller. Even if the line is only one or two people long you’re still going to wait a good amount of time. don’t be surprised if deposits go missing. And forget about even trying to argue the point just keep your receipts people.

Wish I could give negative stars. The younger teller here is extremely rude to customers and messes up deposits. Not sure what her name is, but she has no clue what she is doing. I would like to speak with the branch manager about her rudeness and snobby attitude as well as her constant mistakes she makes as a simple bank teller.

Went in for account maintenance and received excellent service. It will definitely be the branch I choose going forward.

I worked with Stephan today he was incredibly kind and helpful towards my needs he was also very customer service oriented and made it his mission to ensure everyone waiting knew they were valued. I also some some other interactions between other workers and the culture was the same.

LOVE LOVE LOVE this location!! Staff knows that I am always in a hurry and greet me by name at the drive thru EVERY TIME!!! Another plus...Associated opens at 7:30 am!!