Fox Communities Credit Union E Calumet St, Appleton

Over 20 years as a customer - things were good until the "digital banking" technology upgrade. Now my account is tangled up with my childrens' accounts. When I deposit a check made out to me, endorsed by me and with my account number clearly notated, the rep still doesn't know who's account to deposit it into. We have this same frustrating conversation every time. My checks have been inadvertently deposited into the wrong account. I was told that ever since the technology upgrade, information that reps see on system screens is confusing. How can people bank with an institution that cannot accurately deposit our checks?

Always helpful, I've been a customer in the Fox Cities for 30+ years. The human staff are always great: The ATMS not so much! Some of your ATM sites need an upgrade, and many of the keyboards and touchscreens should be more easily accessible to those of us who don't drive trucks or ATV's and have a lower driver's seat.

If you're going to have a digital banking app then you should make sure it works right. I'm going back to Chime the stress I have experienced from Fox Communities isn't worth it at the end of day. You guys need to do better.

Fox Communities Credit Union has gone very down hill with their system "upgrade" that occurred in November of 2020 or 2019. They continue to spiral downward. AVOID this banking institution. I was at a location asking to close a sub account and was told " We are to short staffed to help you with this at the drive through, Please come inside for assistance." this was during the biggest surge of Covid in Appleton! The online portion of their systems is completely separate from the system they use in the office which means the names you have for your accounts does not transfer so you must use the entire account number for every transaction. The online bill pay is not user friendly. I was locked out of my account because FOXCU didn't update my bill pay when i closed an account.

NOT ORGANIZED and money keep disappearing and appearing for no reasons so it hard to see how much I really have and how much I don’t have.Also I think one of them mess up my loan set up cause 3 weeks later I call her about the payment she say that she doesn’t work there no more and I should call someone else.So now I struggle with late payment cause some times they take money off from my bank and sometimes they don’t, its so frustrating that once im done paying my Loan I’m not going to continue with them and go somewhere else.

The mortgage process at this bank had been terrible over the last 3 years. They have changed their online banking system multiple times making it hard to process payments. They have also accidentally erased a payment and reissued and sent me a letter saying i missed my payment. Then a couple months later made my payment 2 weeks early and they sent me another letter saying i was late on a payment. Every time you call there customer service they act like it is something you did wrong and it inst a problem on their end even though they are aware with the many glitches they have with their online system. I had a mortgage a through Bank of America before and I never had problems. Fox Communities cant even provide you with an Amortization schedule online or even break down the payment to show you what is principal and what is interest. Most banks will even show you how many years you can take off if you make certain extra payments not this one. For all the changes they have done and all the passwords i have changed you would think that they would have a solid updated system. I have come to the realization that even though I would like to support the local economy sometimes you just have to go with the bigger bank that that has the proper infrastructure and knows what they are doing.

I have been a member here for 10+ years. I have had multiply auto loans as well as 2 mortgages with you. Ever since you switched software it has been nothing but trouble. Money has gone missing, loans that were paid months ahead were suddenly due, automatic payments are canceled/created without my permission, separate custom numbers were combined, multiply transfers were duplicated. If another finical institution would offer me free closing costs on my mortgages I would leave instantly. When it comes to my money one mistake is too many and I have been patient with your software upgrade but that was months ago and the issues have continue.

Very disappointed with them I simply cannot deal with them constantly updating their online banking and updating everything else every time you turn around you have to redo your password or something it's not even convenient anymore I'm going to go back to capital credit Union they are much more stable. with all the updating they recently did you still can't even tell whether your transaction was a deposit or a withdrawal completely stupid

Not pleased. I have been a member of this credit union since 2014. I have stayed loyal after two incidents: the first involving Kathy at the Kimberly Branch disclosing the balance and monthly payment amounts on a roommate's loan to his mother who is not listed on his account as an authorized user or a signatory. Zero accountability or formal apologies have been issued. Kathy should have been fired...no exceptions. Having undergone several incidents in a short period of time, and switching jobs, I am now holding out for my first commission check November 5th. Working 70 hours a week, I do not have time to negotiate medical bills that need to get paid. I politely requested a $1250 personal loan to finish paying two bills off that were due several weeks ago. I was turned down by an Underwriter who admitted my payment history is stellar. He had the nerve to offer to do business with me in the future, which I smartly responded and said if you can't help me in a time of need, why would I bring a car loan to you or a mortgage? When I have time, I am taking my business elsewhere. DONE with this institution.

COUNT YOUR MONEY TWICE FROM THESE GUYS!!! I don't have an account with this bank but I cash my check every two weeks here because that's the bank the check is written through. Two times in a row now they've SHORTED me. The first time two weeks ago was $50 short and today was only $5 short but still... And while in line waiting, I told the car next to me to count their money too and they got SHORTED $100!!!! COUNT YOUR MONEY BECAUSE OBVIOUSLY THIS BANK DOES NOT!!!!!