BMO Harris Bank E 9th St, Lockport

Don't! Friendliness does not equate to competence. Had the worst experience with this entire subsidiary of BMO, it's nothing like the Canadian one. Customer service is terrible and will hang up if they don't know what to do. (COMPANY WIDE) There's no communication between online services and in person services. One person will tell you one thing and another will tell you something else. Worst bank in the world. I've dealt with banks from a multitude of different countries and states; I've never had this much of a headache before. Beware and do your research. They have horrible ratings all over the internet. I wish I would've looked more into the bank before being foolish enough to give them my time. I liked neighborhood banks but this turned me off entirely. Leave your money in the hands of professionals.

I have been banking here since before BMO took over. The staff are welcoming and very helpful. It seems clear, though, they are as short staffed as everywhere else. Drive thru banking lines can get very long, particularly on weekends, when only one or two lanes are open. A car in front of me needed a slip, then had to fill out the slip, then fotgot their ID, then sat in their car a good several minutes before pulling away. I don't believe there was anything the tellers could do about this, but if there are no other lanes open, the wait times are going to skyrocket. Hard to provide exceptional service that way. Still, I appreciate having a large and sound banking system like BMO here in town.

The drive up windows are never all open. I have waited behind 2 cars for over 15min on more than 1 occasion. If you deposit cash OR checks into the drive up ATM, they do not clear for 24 hours. If I am depositing cash, it should automatically be available in my account. My paycheck comes from BMO Harris, and I obviously have a BMO account, but my check doesnt clear for 24 hours unless I specify that it gets deposited as "cash". I'm just over having to wait for the money I earned!

The staff both inside and at the drive thru are always super friendly and helpful! I’ve never encountered any issues doing my banking at this location!

I'm not a fan of BMO Harris Bank, their fees are really high, their interest rates (that they pay customers) are low, and they don't offer "free checking" for Veterans, and I prefer Chase (since they do offer "Free Checking" for Veterans). Their online banking is not as nice as Chase (or Bank of America), and since I do most of my "Bill Pay" online (and quickpay), I do think that Chase Bank is much better than BMO Harris.

Terrible drive-up service! Been waiting over ten minutes behind one car. 4 cars behind me, and only one teller. Manager should have camera in their office to see drive-up to staff better. When i left there were 7 cars lined-up, still only one teller.

Drive thru closed Saturday at 12:15 when its supposed to be open until 1pm. This is not the first time either. If you're not gonna stay open until 1pm then you should change your listed hours of operation

I have been doing personal and business banking here for 15 years. I love the staff and the bankers are always very helpful with my business needs. I will be banking here for years to come.

I walked in yesterday with a jar of change & they refused to take it... This is a bank ?? Instead they handed me rolls to wrap it up myself. I don't see this bank lasting much longer.... They will steal spare change out of your account though.

They’re Never Answering a Phone Calls, Never Ever seen Any bank like that, who don’t pickup a Customer Calls.