BMO Harris Bank Rickert Dr, Naperville

Ajit Sandhu was a huge help! My debit card was hacked and Ajit was able to help me on Christmas Eve when I couldn’t find help anywhere else! She was very kind, helpful and went above and beyond to help me. 10/10 would recommend. I wish all employees provided this level of professionalism, knowledge and kindness. She was even able to assist me when I was confused about something days later and was able to re-explain and help me.

My husband and I have been customers of BMO for over 30 years and have recently completed a refi with another bank because of the incompetence of the loan originator who we initiated our refi with. We tried to voice our concerns to the manager of her department, but she was of no help either. We requested a specific loan amount to the loan originator, but she kept adding a higher amount than we wanted, twice. After countless emails and calls, she finally reached out and said that she would correct the request. She changed the amount to a considerably less amount than we wanted. She was difficult to reach, unable to listen to what we needed and it seems is not qualified for this job. She is arrogant and told us she worked from home and was tired in the evening and could not answer our calls. We started this refi with her in July through September. We decided not to close and left the bank and have since closed on our new loan. Not the BMO of previous years.

Terrible customer service. After reading the other reviews, seems like a trend. I have been banking here since 2007. Thank goodness I didn't need much during that time because I would've probably had more issues. I found three instances of fraud on my account. I was told that I needed to deal with the Branch Manager Michelle. Customer service told her to contact me and she didn't so I had to follow up. I could tell she didn't want to deal with it but I persisted as two of the three were stolen checks meant for my church. She was supposed to send me the affadavit. Never sent and now she won't return any of my (multiple) emails. Dealt with customer service since who has always been nice but I get a different answer depending on the rep. Most recently left a voicemail for fraud (at customer service's direction) and they never responded. If someone follows up on these reviews (which I doubt) do not have Michelle contact me. I want to speak with someone that can actually help me get resolution and will follow up.

Today I walked in to withdraw sufficient money to put a down towards a purchase. BMO Harris denied me of my cash I needed of my checking account. Teller and the manager present violated my rights according to Smart Advantage checking account They said policy says I have to ask a money order in advance and only willing to give me half of the money I needed. I would have understood if there was not enough cash available in the bank but you tried to prove a point and ask me to go to other locations that’s going to give me the service I needed. Ridiculous...No apologies accepted

How is the card reader broken AT THE BANK? taking my money elsewhere, so sick of the constant problems with this branch and location.

Marissa was a pleasure to deal with. She was very attentive to my request and very professional. I will go out of my to do all my banking at this location. Thank you Marissa for the great service.

Horrible bank. I called there 3 times and left messages for the manager to call me and she never called me back. When I went there she told me she don't have time. Beware of her. Her name is Michelle. She is rude and unprofessional. I saw her screaming at the bank associates as I was leaving. I will never go there again. So rude.

Great bank and great staff, the branch manager Mehidi Hassan helped me set up a new account for my business, awesome account and answered a lot of my questions and also offered many ways to help my business grow. Very happy I chose Bmo and this branch.

The manger here is very unprofessional he’s been dodging my calls not returning them all week I’m trying to file an insurance claim and I need Need vital paperwork and he keeps giving me a run around on the phone. It has taken BMO over 20 days sofar to mail me a basic loan contract document and I still haven’t received it and now I have to deal with this ridiculous manager who can’t take 2 minutes to give me a call back. Now it’s the weekend and more of my time has been wasted due to this Incompitent.

Very mean rude and ignorant staff treat you like low lifes. I am changing banks TCF is way better very nice people and open latter