Blackhawk Bank N Perryville Rd, Rockford

Yesterday I was trying to get into my Blackhawk Bank account, and the log in page kept telling me I had the wrong username / password, and finally I got locked out, and had to call Customer Service. They told me that it was because I got a new phone........ Not a new phone #, just a new phone. ?...........and that sometimes updating your phone can cause the same problem....... by this time, I was so irritated and angry, that my BP went dangerously high, and I started having chest pains and shortness of breath. Nice work, people.

I called in last 2 months Blackhawk Bank in Rockford about 5 times and left 4 voicemails in their home loan/refinance department. In 2 months, 4 voice mails later they have never called me back! I speak with accent and they must be profiling their customers, so accent speaking customers are not welcome at Blsckhawk Bank! If I could give them negative 5 star rating I would!

I applied for a mortgage loan I can’t believe how bad we were treated they made us give all the info called never get back to told us a few days it was over a month to tell us no loan our credit is 800! We went to another bank it only took one day to get the loan we wanted! I will never bank with them again as soon as I can I am pulling my accounts they don’t deserve our business! The sad part is the loan person I have nown for over 20 years!!

I've been with this bank now for 7 years. Never gotten a loan through them but as far as checking and saving accounts they have better options than a bigger name bank. As far as the online assistance,everytime I send a message I get a response basically saying call the bank so that needs improvement. Over all I still give it 4*

As an older first time home buyer, I could not have picked a better person to help me than Warren Swanberg. Always available and always broke things down easily for me to grasp, and got me some incredible financing. Top notch!

BEWARE! Horrible bank! Promotes identify theft by now scanning your drivers license into customers accounts/data base. No need to do so! This is not good business but risking my personnel information. Manage LikeShow more reactions · Reply · 1m

Was on hold, they had all my info from my account... hung up on me... didn't call back. Awesome service

They don't answer the phone long wait and they DO NOT do IL Vehicle Registration Renewal in Rockford NONE of them; only in McHenry/Richmond/and another not in this area

extremely helpful with business transactions!! Very friendly staff

Banked there for over 15 years. Never a problem.