Envoy Mortgage - Rockford, IL Spring Creek Rd, Rockford

Every situation is different and every person’s needs are unique. With so many factors going into the loan process, it’s vital to have someone who is not just working “with” you, but also “for” you. Sarah is just that person. She is an expert in her field. She isn’t a paper pusher who completes the required forms, but rather, is an advocate for her clients. Sarah looks at each person’s financial picture from every angle to make sure they not only get qualified, but get the best terms possible. Couple that with restless dedication, amazing service, and down to earth kindness and you have what equals the best there is, which is indeed Sarah at Envoy Mortgage!!

I recommend Kris Bass. She is a wonderful person to work with. She was always available for me. She made everything a wonderful experience. Her assistant Jody was also very helpful. They make a wonderful team. Thank you both. I very happy with your service.

I would like to tank you and your company for the excellent customer service and support. Buying my house was one of the most important thing for me the last couple months. Diego was extremely attentive and he listened to all my concerns with a great deal of patience. I would love to recommend Diego Ramos and ENVOY Mortgage to anyone buying a house.

Kris and her team are AMAZING! It is such a tough market right now for buyers, but they made it an exciting and successful experience! I recommend them to the utmost!

The best real estate of all time. Everything they do to help us get through the process of our home was smooth. I appreciate for what they done.

I Usually don’t leave reviews but I was left very unsatisfied with my experience with Envoy , their lack of communication and willingness to help made what was supposed to be a very exciting time in my life feel more stressful and frustrating. It was very difficult to get a hold of Envoy I was constantly playing phone tag with them with little to no response to my calls, emails, and voicemails. My time is very limited when bringing my issue to Diego’s attention it went unanswered, when I brought my issue to his secretary very unprofessional was told “I don’t know your calls must not be going through”. I was never told clearly what I needed for paper work and I was constantly running back and forth from the bank and envoy to gather all my paperwork which all could have been prevented with them being clear and answering my phone calls . During closing I had the same issue where I had to leave to the bank in the middle of closing to gather more information because of Envoys lack of preparation, when asked very direct and straight forward why was I not made aware of this ahead a time I was not given an adequate response. Not only did I waste my time I missed work and had to spend more money because of their lack of professionalism during my business with them. As a first time home buyer I was not given adequate support and at times felt I was not taken seriously because I am a very young female. My future home investments will not be through Envoy.

From the start of the process to closing Shane Hartje went above and beyond my expectations and was always in close contact. Could not be happier with my Experince at Envoy.

The team at Envoy is dedicated to making your mortgage transaction as easy as possible. They communicate with you through out the entire process. Top Notch, 10/10.

Kris and Jody made the mortgage process simple. They were prompt with responses and professional to work with. I have already recommended Envoy to others.

Kristie Sullivan was a pleasure to work with. This was by far the smoothest mortgage process that I have ever experienced. Thank you Envoy and Kristie Sullivan!