BB&T Investment Services Inc S College St, Charlotte

Your money is the most important thing you can trust to someone else. Make sure that you look elsewhere before you come to this company. I had almost $20,000 invested in both a Traditional and a Roth IRA. My company had laid several of us off after a merger, and in time i fell on hard times. I reached out to my investment adviser on 4 different occasions seeking advice on what I could do to access just enough of my funds to get myself caught back up. I also called him. No response was made from him. So I sent a final email that I was upset about his lack of response and that if he didn't contact me I would be withdrawing my money to put somewhere else. No response. I moved my money. I let BB&T know why I was withdrawing my money. They told me they didn't know who my adviser was. But later after digging, said that he was no longer with the company. They didn't forward his email, they didn't put an auto-reply. They just left it. Oh yeah, they also said that it would be a 95.00 closing fee for EACH account that you close. I challenged the fee since my investment adviser was not responding to me, which was why I was moving my money. I spoke with Jameshia on the phone, who even agreed with me that they had failed on their end for customer service, and she would get me in contact with someone that would help with getting the 95.00 fee waived. I spoke with someone on the phone with the investment end Chris Suarez (sp?) who told me that I should have called around different people to find someone that would help. Basically it wasn't THEIR job to provide customer service, it was my job to find it. Shocked at this, I asked him if the phone call was recorded so I could have someone higher than him listen to this, he said that his phone calls were not recorded. He then said that he would NOT waive the 95.00 fees on my accounts, that it was their commission and fees for the account. So BB&T wants your money, but they don't want to deal with YOU. I hope this review keeps just one person from giving BB&T a single dollar.

I was lied to by the person who sold me this TERRIBLE investment which was a 7 year IRA CD investment. I invested $28,000 but every year I only received only $120 on my investment AND THEN THEY CHARGED ME A YEARLY $45 MAINTENANCE FEE. If I had wanted out of this investment early, I would LOSE $1500-2000. Because of this outrageous penalty, I waited 7 years for this CD to mature. Friday, March 31st I went to a local BB&T bank and filed out the form to have several thousand dollars transferred to my checking account. Today I found out that the BB&T investment counselor Justin Leekley held my transfer form for 5 days and ONLY TODAY , Wednesday, April 10 did he fax the form to corporate. I have $19 in my checking account because of this person's conduct. I would NEVER deal with these people again & intend to close my BB&T checking account ASAP. They will never get another dollar of mine. On Wednesday, April 10th my back informed they had faxed to BB&T Investments the Transfer IRA form with the provision to transfer all my IRA remaining available funds and close out the IRA. It's Saturday, April 13th and I went on -line to find BB&T CHARGED ME $140 in FEES even though the investment matured. I'm calling my Investment Counselor Monday morning & DEMAND they send me a check for the amount of the BOGUS FEES. Who ever heard of someone being charged to close an account after waiting SEVEN YEARS. BB&T must think we are all idiots for them to have the nerve to do this. The local BB&T Investment officer that I met with on Friday, March 31st told me THERE WOULD BE NO FEES WHEN I CLOSED this account since it had MATURED. His name is Justin Leekley and he works out of the Bluffton/Lady's Island branches here in the Hilton Head area of SC. When you can't trust a business when they give you their word, THEY SHOULD ALSO LOSE YOUR TRUST AND YOUR BUSINESS.

Nancy Lee is my BB&T Financial Advisor. I initially met with her to get information about what BB&T Investments had to offer. I was so impressed with what she said, the following week I rolled all of my personal and retirement funds over to them. The funds she recommended did not disappoint!

Terrible service. Terrible communications. Had a CD for 7 years and it grew NONE! Then it was taxed because they did not have a copy of my SS card (never notified until the CD matured). They called at 6.5 years to see if there was something they could do, but my response was that they'd had 6.5 years to grow it without success, what could they do in 6 months that wouldn't risk it all! Not once during this ONE conversation that we had did she say, hey we also need a copy of your Social Security card! I could have placed the money in a simple savings acount and received at least some interest! I have NO doubt that they made interest on MY money in the 7 years they had it, but I did NOT receive even a penny on it!!! CD matured MONTHS ago and I still have NOT been able to access it to place it with a company that could actually GROW the money!!!! Avoid these people at ALL cost!!!!!

Just got off phone with one of their reps .rudeness was his best skills. They could care less about my accounts and suggested I should moved mine if I didn’t like it. Been with them over 20 years. Wow

Scam.. Takes your hard earned money promises a big pay out and then charges you fees. RUN AWAY FROM THIS PLACE!

Bad service, people do not have knowledge of investment, put us in trouble with IRS. Use somebody else.