Bank OZK TX, The Colony

If I could give a negative I would totally do that. Terrible customer service, terrible. Me and my husband went in to open a checkings account as we were looking for 10 x 10 security deposit box. They said it’s available and would not given to anyone else. Once my account is approved, I will get a call Weeks pass, no answer. They had to close the bank for a few days and I called them few times in between when they were open without any response. Finally answered after a month and said I am approved but security deposit box is no longer available when the assistant manager and person incharge for my paperwork both promised The guy I spoke to said he did not promise so how is it’s his fault and what can he do. Spoke to me as I am the unresonable one to expect a company to deliver on their promise, maybe I should have gone around and ask all the employees to promise as it seems a personal employee business rather than an entity. No accountability whatsoever

Slowest drive through banking in DFW. Be prepared to put it in Park.

Friendly staff but No deposit available for atm