Bank of America (with Drive-thru services) Illinois Rte, Aurora

Don’t go here they prioritize the people they know vs regular customers. My mom went here, Michael who’s suppose to be the manager told her to have a seat until someone who was bilingual could help her since there wasn’t anyone at the moment. She sat down, she waited, she saw that there was multiple people that spoke Spanish that weren’t helping anyone but yet they didn’t come out to ask her if she needed help or anything. Michael instead of asking one of his workers to help her, he proceeded to go into an office close the door and talk to the other lady. They both looked at my mom and proceeded to laugh as if they were making fun of her just sitting there. When they finally came out after like 15 min they didn’t help my mom they instead started to help people who came after her, and all because the people knew the workers there. The lady came out to greet someone in Spanish, hugged him, told him it was nice to see him again and completely ignored my mom. My mom decided to see how much longer it would take, then she was reading a poster and another lady who was in her office got up looked at my mom straight in the eye and shut the door very loudly as if that bothered her, mind you my mom wasn’t looking at her at all. When my mom finally saw someone who spoke Spanish come out she proceeded to tell her what happened, they end up helping her outside by the entrance not in an office, they end up doing the wrong thing which caused a whole other problem. When I called to complain because I was furious the lady said that more than half of the people there spoke Spanish and how they don’t discriminate or prioritize because their goal is to make the place feel like a home, well if most people speak Spanish why did my mom have to wait for so long, and it wasn’t just her there was someone else who waited just as long if not even more than her. They prioritize their friends because she clearly heard when they said they didn’t have an appointment and how they know people working there. Not to mention when I called to complain I was being constantly put on hold, and I was told they wanted to speak with my mom and not me since I’m not a customer, I’ve had my bank account there for 6 years. They seriously need to improve their customer service because that’s discriminating. And if it nothing like they claimed, with all the pointing and laughing it certainly makes people feel like they’re laughing at them

Wish I could give this place a zero stars. Female teller that closes on friday’s is one of the most ignorant people. She picks and chooses which people she wants to take next. Standing for 20 minutes in line for personal accounting to get money out but someone walks into business for 5 minutes and they get to go next. I would suggest another bank of america if your going friday at close. AND this hasn’t been my first people with her in the past. GOOD LUCK!!

Worst experience ever! I called to activate my credit card and they told me to came in the banking center to verify my ID. I asked the receptionist and she even told me this is a DEBIT card. How can people not knowing how to do their job? Once she realized this is a CREDIT card, she said we can't activate at the bank. Since when the bank can't do what they're supposed to do? Then she asked another banker how to activate a credit card and he also told me to call a different number. The next day I called that number and they told me the same thing to go to the banking center to verify my ID. What a mess going on at this bank!!

Please management give the workers good training! Because they gave me wrong info and spent another 15 min. Tellers seems rude. If any different bank of America location I would choose that one but not this one

By far the most frustrating business account experience we've had with any bank. We wanted to make some changes to our business account so we made an appointment in June 2021, we didn't have all the necessary paperwork so followed-up with a second in-person appointment in early July. We supplied the paperwork requested. Since July, we have received one communication from our small business consultant letting us know they are still working on it. I have followed-up with phone calls and emails consistently since July asking for a status update/what additional information is needed for the change to take place with zero resolution. The lack of communication or follow-up steps is so disappointing. We're now on month 5 with no resolution.

Had an appointment with a banker scheduled 10 days prior. When I took the afternoon off of work and arived 10 minutes early, they told me that he usually isn't in the office and works remotely. No call no email no warning whatsoever that I would waste an afternoon driving to this location to be stood up.

Horrible experience Stopped today to make deposit with my 10 month old baby Was standing in line more than 40 min finally got to the window and no one even pay attention, I did honked few times and I did see someone inside and no body answered. Could not wait more because of my baby crying. Never use this location as service for your transactions and don’t put any money at this bank HORRIBLE EXPERIENCE

1/2 hour for one item off peak does not cut it. Disgraceful

Bad place to go to give your business to. Customer service is poor and barely understandable. Along with a class in people skills they should also include English in the training curriculum.

Every Friday it's the exact same thing. I dread going here. Wait, Wait, Wait. Always way understaffed. There were at least 7 other people in front of me. It took 20 minutes to simply get to a teller. It's like BofA simply doesn't care they're taking time out of everyone else's lives to save a buck. It's a huge disappointment each time and it's like pulling teeth each time I'm here.