Bank of America (with Drive-thru services) Preston Rd, Dallas

if ihad my option, i would do negative star. they are the worst skillless banking service ever. I spent almost an hour waiting for the lady named kelly to respond my unreasonable charges. And, the other staff had no care to customersthough they were on shift. Daniel showed disrespect to customers and the black guy was type of advertising man, nonstop talking uselessly about their products without notice customers'uncomfortable.plus, they gave wrong information, try to set you up or tease you around. be aware of them. they might perform a smiley face but all fake. try other locations or better, other financial systems.

If i could give this branch no stars i would. Im starting to get use to bank of america showing discrimination towards black males but this BOA is the worse and the manager was black smh. I watched them cash a older white guys check with no problem but made up several excuse of why they couldn't cash mine. Im thinking about filing a complaint through the better business bureau and the ACLU

Very poor service went to cash a simple check that so hapenned to be from bank of america and was told that they couldn't verify their own check after the lady who attended me pretended to look in her computer. I was then told by the employee that I should go try to cash a a bank of america check at another bank smh pretty pathetic that bank of america can't even verify their own checks.

We have been banking with Bank of America for nearly ten years. At this branch, the customer service provided by Erum is outstanding. She is patient, kind and went out of her way to make sure that my individual banking needs were taken care of. Ten years ago, we were trying to buy our first house and since my husband was just out of school and only working for less than a year, the bank we had originally applied for a mortgage loan denied us. Our realtor told us to apply at Bank of America. That is when we met Erum. Erum worked miracles. She accomplished the impossible of getting our loan approved within 48 hours from the start of the application process to loan approval. Because of her, we are still with Bank of America.

Haha just got cut in line and the cashier saw the scum cut in line. Woman literally rushed straight to the window like someone is dying in the family. Didn't ask the customer to get back in line but service her whIle looking us. Edit: we have moved to NDTA days later.

The manager Frank would not give me a key to the deposit late night drop off unless they needed someone useless paperwork. Other locations have never asked me for it.

This location does not have the best customer service. Given that there not many location around the area it is located in a convenient location and has ample parking. If you needed to speak to a banker I would suggest driving a few extra miles to another location.

Waited for 45 min in the drive through line just to be told they do not do the service that I CALLED Bank of America about and was assured that they in fact should be doing.

Cameo is awesome. She solved my debit card issue immediately and she is an amazing representative of the branch.

Bad coustemer service drivethru and bad attitude He's name is Ivan valdez I know why 2 star here and he said here's my card Yes iget it monday I'm gonna closed my business account and I'm gonna tell him same