Wells Fargo Bank Montfort Dr, Dallas

Commercial drive thru. They start and stop doing deposits then do other lanes deposits then come back to doing commercial again. It is not first come first serve in line. Manger say we have to wait while they start and stop deposits to do the other lanes. Its not fair.

Bank is "temporarily closed" and only way to do a transaction is to use drive through window. Using drive through window is pain. There is no "ATM pad" to authenticate my ID. I had to hand over my ATM card and DL into secure drawer. Also had to fill out a deposit slip to get money (I was surprised those slips still exist). When my biz was completed, I asked teller when the lobby would be open again. She said that won't happen until bank hires a bank manager.

I can’t be more that HAPPY with Justin C Robinson, he treat the costumers with respect. My husband and I was struggling so much to open our business account for almost a month I when to different Wells Fargo locations but none of them help us because we have a misspelling on our documents, Justin help us with our process, he was so patient, he even speak to the Secretary of State office for us and explain them (and us) what exactly we need!! Today we finally sign the papers for our new account. Thank you so much!! I highly recommended him.. great service...

Poor customer service. I've had an account for over 6 years. My normal bank location is closed. They would not cash my check, I had to take my two small children into walmart to cash check. Then return here only to pay a fee for another service. Nothing convenient about this place for me. Can't wait for bank on Preston to reopen. Nice, helpful folks over there.

My banker Lourdes was AMAZING!!!! She was super helpful, very patient as well as informative.

I am disabled and struggle with standing for long periods of time. I sat down because the lady in front of me had several transactions. Guy comes in and gets in line. As he gets in line, I get up...🙄😒 Its very obvious, I was waiting ...he looks at me, I tell him I was next..he ignores me...SHANTA, had to tell him again that I was next, as I proceeded to walk past him to start my transaction, Shanta AGAIN had to ask him to step back...He was very hostile. Where were the bankers? The manager?...because he started to use very vulgar profanities (in spanish) towards us. I didn't feel safe.

This branch use to run efficiently. The ATM will get you out faster than having to wait on the tellers. ATM wasn't accepting deposits, there was only one other car in the drive-thru lane so figured it would be quick. It took the teller way longer than anticipated- took so long I had to tell her to forget about the cash back I was needing and just to do the deposit. And that still took a couple of minutes more to complete.

Told the teller “I’d like to deposit $9,000 but want to make sure there aren’t any garnishments on my account first.” He proceeded to ask a lot of questions to understand what I meant by “garnishment”, then handed me my receipt and said I should ask one of the bankers. Not sure how that would help since he already deposited my money; I hope it doesn’t disappear. My sister says idiots work at this location, I think that’s harsh to say but then again they’ve never been helpful.

I occasionally usr the drive thru atm here because it's the closest to my office. There's normally not a long line so it's easy to get done quickly. I will never go onto the lobby again though. I went in once to deposit a check because the atm would not allow me to. The teller got it deposited for me but turns our the reason I couldn't use the atm was because my debit card had been flagged for fraudulent use, and rightfully so. But apparently the teller didn't think it was important to tell me that. Just deposited my check and sent me on my way with no mention that there was an issue. It wasn't until two weeks later when I went to another location and had the same atm issue that they told me what the issue was. That was about 4 weeks after the fraudulent use had occurred. I was not and am still not happy with the reckless neglect exercised by this location.

Wells Fargo on Montfort has a banking officer there named Johnna Adkins who pulled a fast one on me. I came in to apply for a personal loan and unknown to me, she also opened up a savings account, a checking account, signed me up for credit monitoring, and also apparently applied me for a credit card without my knowledge. She had me sign on an electronic keypad and told me it was just to apply for the personal loan (she never showed me any paperwork). After I she ran the application for the loan (which I was denied) she handed me a packet. I opened it up and found that it was paperwork and temp checks for a new checking and savings account that she had opened without my knowledge. She then told me that I had signed up for credit monitoring and that and it would be $1 for the first month and then $13 per month thereafter. I told her I did not know that I had signed up for these things and was not happy that she did not tell me exactly what I was signing for when I signed on the electronic keypad. I later called her manager and complained about what she did and I also cancelled the $13 a month credit monitoring. I think she must have received some type of commission signing me up for all this. About a week later, I received a letter in the mail from Wells Fargo stating that I had been denied a credit card that Johnna had apparently had me apply for without my knowledge. I was very upset at this point as being denied a credit card like this can negatively effect your credit score and she knowingly had deceived me. I contacted the Wells Fargo corporate office and filed a complaint against her. I would advise customers to avoid this lady and ask to deal with someone else at this Wells Fargo on Montfort Drive in Dallas.