Bank of America (with Drive-thru services) De Zavala Rd, San Antonio

Michael Carmona was very professional. He got my replacement card very quickly. I did not wait at all.

Long lines, not enough staff, slow as heck unless you want a loan or new account. Drive through multitasked with the short staff making things take longer.

omg...i dont bank here..one of our employees does...i went through the drive thru lane on Friday...1 teller and 3 lanes bumper to bumper...this was unbelievable to say the least...the lobby was full and it appeared only 2 tellers inside...this was at 430 and them closing at 6pm....was in the teller drive thru for 30 minutes...so glad I do not bank here...was making a deposit for the employee...the teller had me fill out the deposit slip as well..truly remarkable..

They offer a great service and guide me to some financial managements. The only thing I don't like is the drive thru service is very poor.

Worst bank ever there so slow here theirs like 5 ppl working two are with clients and the other ones are just sitting in their office doing nothing on their cell phones like dam aren’t any of ya qualified to help customers a man has been here for a hour and I’m going on 30 mins waiting and still take their slow a@@ time here ugh

We were helped as soon as we walked in. Customer service was great

They are slow and they bring people to the front of the line from the back office to cut in front of people standing in line this is the worst bank I have ever had an account at I wish I could give them

Two tellers and 13 people in line. Several “Bankers” walking around chatting with each other... the wait is too long.

Drive through doesn’t open on time or sometimes never opens, inside 5 employees and only two working. Terrible bank!

Called 7 locations in San Antonio with no one to answer my call. BOA is a total joke, at least at Frost Bank - you get to talk to a live person everytime you call.