Bank of America (with Drive-thru ATM) First Colonial Rd, Virginia Beach

Went today with my sister in law to get a credit card for her and had a very good experience. We were greated by everyone starting from the entrance! All the employees were very nice and polite. Lorena was very kind, patient and professional with my sister-in-law that doesn’t speak too much english. Thank you!

Unfortunately, I was overlooked by a few associates while awaiting one on one help. Despite being busy, while out on the floor it is not only professional but courteous to at least acknowledge patrons awaiting assistance. Thankfully Alicia, however, provided wonderful customer service. She without fail was attentive, kind, and knowledgeable enough to help me avoid a long lunch break wait. She interacts well with the public and I witnessed her provide the same A+ service to customers that entered before and after me. Good customer service is hard to come by these days, therefore, she's more than enough reason to visit this branch

Back at the end of June, I went to get two rolls of quarters for laundry. The teller, "Chanelle", told me as we exchanged my $20 bill, was that there was a "$10 service fee". She laughed, telling me it was a joke. I didn't find it funny. She gave me my quarters, and I left. I will never return there.

I Recently opened a business account with this branch, and the customer service was nothing short of phenomenal. They had several options to choose from and tailored my account to help my business succeed financially. After interviewing several banks and a couple credit unions, it was a no brainer. I was even given some great credit building tips. Special thanks to Cassandra, Chanelle and Tiffany...you guys rock!!!

I stopped by a week ago to open a business account with Bank of America and was directed to Samantha Damian. The process took a little bit longer than I had planned, but I could tell Samantha was being thorough. I recently came back with a couple follow up questions and Samantha took care of me quickly and efficiently. I look forward to growing my business with Bank of America!

I went to exchange currency. When I got there I was told to sit down and wait for someone to come over. The woman who came over was extremely rude! I didnt realize I needed to have an account to exchange currency. I thought I had exchanged at that bank before without an account. Apparently I was mistaken. She told me it was never that way and she had been there for 14 years. All this after treating me awful for not having an account with them. This Bank of America has horrible customer service and their fees are ridiculous. This is why I will never have a bank of america account and will not be going back again... EVER!

First Colonial is an awesome location! The staff is pleasant and courteous. I appreciate that BOA kept their doors open during the entire pandemic to assist their clients!!

Came here because it was closer, as usual there was one teller and 10 people in line all the way to the door. They closed the drive thru so that wasn’t an option. People were clearly upset. I walked out and just made the drive to Navy Federal. Not worth waiting an hour and paying a 8 dollar fee when I can just drive a little farther to my bank. I feel bad for people that are actually members here.

I went into the branch today and was greeted with huge smiles from amazing folks. Aliciea Dawson helped me and I'll tell you, I want to steal her to work for me! BOA is lucky to have her on staff! Thank you for all of your help and for making me smile during a very hard day!

I go here at least once a week since its right next to my house. EVERYTIME I go there, there is ALWAYS only one person who works and theres ALWAYS a long wait of a line because the lack of workers there. Trying to get them on the phone is like trying to call the DMV. Its ridiculous. Hopefully my review helps others before actually going to this bank.