Auburn VW Auburn Way, Auburn

Just bought our daughter a Jetta from Brad the VWGuy. the process was fantastic. Brad is awesome as is the rest of the team. From sales all the way through to service and support. very responsive. i highly recommend them.

WOW, Where do I even start.. My fiance and I bought a Tiguan from Auburn VW a few days ago. I have to say that besides the stunning showroom and customer waiting area (With free WIFI and snacks by the way) our experience was better than any other dealership we have ever bought a car from. The customer service was beyond awesome. They never hounded or pressured us into anything we weren't comfortable with and were able to work with our budget to get us into the exact car we were looking for. Unlike other dealerships that are full of hound dog salesmen that chase you down as soon as you pull into the parking lot, at Auburn VW they waited for us to approach them when we were ready. Basically allowing us to browse without any pressure. That is very refreshing. I'd also like to throw a little shout out to 2 people in particular. Their customer service skills were incredible. EJ Ballesteros and Zeb Foster. I hope everyone who shops for a car there is lucky enough to meet 1 or hopefully both of these amazing young men. Normally buying a car sucks. Waiting all day on test drives.. price negotiating.. paperwork.. and NO SNACKS. Well, EJ and Zeb made sure this was a seamless process. We were done with everything and drove away with our new car in about 1 hour. I actually wanted to stay longer just to chat with these awesome guys. Bottom line is, this place is perfect, with impeccable customer service and the only thing that could possibly improve this dealership would be complementary massages.

I just bought a 2012 Jetta and absolutely love it!!! Brad Shores made the buying process easier than I had expected as I am a first time buyer. Not only that but he made the process quick and enjoyable for me. I highly recommend the Auburn VW and Brad Shores if you are looking for a new car :)

All their TDI’s are not ready to sell, beware! Drove down 2 and a half hours with my pregnant wife to see a 2009 Touareg TDI that they showed for sale on their website with a price. Got there and they couldn’t find the vehicle. After waiting around for 15 minutes they found the vehicle and the salesman showed me the car. He told me that it hadn’t been through detail and needed a few things, but they would help me out with a loaner if I chose to buy the car until this one was ready, which was totally fine with me! I told our salesman that I was ready to buy right now but he needed to check with his manager to make sure they where willing to sell it. Wait, what!? You have it listed, you’re showing it to customers and now you don’t want to sell it!? So I said fair enough let’s see what he says. After waiting around another 20 min he was able to find the service report on it and he showed me everything that it needed. I appreciated the transparency during this time. After waiting around he said sorry I can’t sell you the car my manager won’t let me. I felt bad for the salesman because I know he wanted to get paid on this sale. I said fair enough we are going to go look at a few other ones in the area. He left me with his card and said if those didn’t work out to give him a call. After looking a few other I decided to see if they had came around and wanted to sell the vehicle. I called our salesman again and told him I definitely would want to buy their car if they where still interested and he said they might have to raise the price, to which I said that’s not a problem but I’m not going much higher then what you guys have listed. He ended up texting me back and said that they wanted $3k more then previously listed. To which I said definitely not that’s ridiculous! At the end of the day they over paid for this car and got screwed with higher then expected repair bills and instead of working a deal with someone to get it sold they are trying to make like new margins back. I’m in sales and I get it but this sales manager clearly doesn’t. Thanks for wasting my time Auburn VW.

I personally have had 5 transactions with them over the Holidays. I bought one vehicle, brought a friend who bought another one, brought his daughter who bought another one, upgraded my Jetta to a Passat and my wife bought a vehicle as well. smooth dealing, great people, no hassle. I would recommend to anyone. VW's are greatly engineered, SOLID vehicles. check out their laser seam welding. Sign and drive is for real, great deal. I will be coming back when my lease is up. great kudos to Jack Dorn, my salesman who helped me get a good deal a drive home happy.

Best experience I have ever had purchasing a vehicle. Brian was knowledgeable, kind, and most importantly willing to work with us, to make the car fit in our budget. Buying a car is usually daunting, but Brian made it fun and stressless. Would highly recommend stopping by if you are in the market for a new vehicle, ask for Brian.

I had the pleasure of purchasing my 2017 Golf GTI from Auburn VW. The process was super smooth, I was able to test drive multiple cars and choose the perfect one. I was helped by Brad "Bradtheveedubguy", he was extremely passionate about the brand and GTIs in general. He got me the best deal I could possibly get on a new car and generally made the process very customer friendly. In short, highly recommended, ask for Brad and you'll be in good hands.

Sales experience was quick, easy and I got a great deal on my new car! Bonus was my sales manager EJ went above and beyond by delivering my car to me (2 hours away) on his day off!

I stopped by Auburn VW and met Brad. He took my wife and I on a few test drives to figure out which car is the best fit for us. He is very knowledgable, easy to talk with and fun. I will definitely recommend this dealership and especially recommend Brad. I am looking forward to working with Brad in the near future.

I recently dropped my newer VW off at services to have the navigation looked at where I had Lisa assist me. She was absolutely great and I am beyond amazed with her customer service skills. I work in hiring/firing for the hospitality industry and sadly it is quite difficult to find people like Lisa these days that are genuinely good at customer service or even care to be. All around great experience. Thanks again Lisa!