Associated Bank N Perryville Rd, Rockford

Went there while the lobby was open, asked to close my account and was told it couldn't be done because one banker had an appointment in a few minutes and the other wasn't there? WHY can't the teller close the account?? Also, it should only take a few minutes to close the account so why couldn't the banker just do it quickly before the appointment arrived? Now I have to make an appointment, find another time blah, blah, blah. Terrible customer service. I will close this account ASAP and will not be back.

This bank is completely unprofessional. I tried to deposit $500 into their ATM in October. The ATM malfunctioned and would not return my money or deposit it into my checking account. I called the 800 number on the ATM and they advised me to go into the bank during normal business hours. After talking to one of the reps at the bank, I was told to watch my checking account for a credit if it was found in my favor after the ATM audit. Two weeks later, I have the $500 I should've had in my account to begin with. I was out $500 for the first two weeks before I was credited and now in December they are saying I'm not entitled to the money that their ATM stole from me when it malfunctioned. Without any given notice, they withdrew $500 from my account. I'm incredibly frustrated and do not trust this bank. Nice job stealing from a college student.

On numerous occasions I have stopped at the Rote Road location after hours to use the ATM. I have only been succesful twice, and that was quite some time ago. It's either out of money, but more often, I am attempting to deposit cash into my account. The terminal informs me that it cannot read my card. Yet I can drive across town to the Machesney Park location or the branch on Center Terrace and make the transaction with the same card with no issues whatsoever. I know this because I just got finished doing it...again. If Associated is going to state that they have an ATM at a certain location, they should probably have a FUNCTIONING terminal at that location! A little bit misleading, don't you think??

I have 4 bank accounts in northern, IL. I have tried all of the banks. Associated Bank is BY FAR the worst option for banking. I actually lost money banking with this company, although I was responsible. Nothing short of a scam. Horrible software, horrible app, horrible customer service. I would advise any other bank than this one locally.

Banked here for a while, but not impressed. Mobile app was confusing. got a notice one day they were closing my account for inactivity, yet by law they did not need to do so. Also charging me money to do it. So I took my money and left before they could charge me. Many other fine banks out there, so better to go there than here.

I have banked at black hawk bank for some time but switched over to associated because i was away for school. WORST THING EVER!! The lied about promotions then never would return my phone calls the guy, greg, that started my account i have left 5 messages for not one was returned. It has been three months that my account was open and i wanted to close it after the first week. I will drive out of my way now to use my black hawk account.

Nice staff, very comfortable. Love the drive thru.

Friendly and capable staff. Always a pleasure.