Amrock Woodward Ave, Detroit

Terrible customer service - Sunny Tyner, Kristine Hughes, along with management - Shellin Burhans have just delayed response times to a request that needed an appraisal to be amended with a limited time frame. They tried to play back and forth and blaming my lender for a wrong order. They basically took $540 from me and I opened a case with BBB and my bank. They refer you to [email protected] and nothing still gets resolved. SMH!

I would never use Quicken or Amrock again, my experience was very terrible. I closed on the 10th and it takes them 5 days of LIES to wire transfer my money, they tell lies when I called different people tell you different things they don't call and update me I had to call them and they are all on separate pages. one person told me in two hours you will get your money never happen. After closing I did not receive my money in two hours I contact them, that was when they decide to start lying to me. saying signiture was missing. Saying the notary did not ship (FedEx) the packet off, they previously told me the notary fax the package. when I asked about that info they lie again. when I call the notary all that info they gave me was a BIG lie. employees constantly lie to me I was disgusted by how much they lie they tell. BEWARE...DO YOUR RESEARCH AND READ YOUR REVIEWS BEFORE....check the BBA ...812 complains. I am just SHOCK, no organization, I regret doing business with them.

Very bad experience with this title company. I was the listing agent and used a different title company, but the buyers used Amroc because they went through Quicken Loans. The closer showed up to the closing with no checks. They did not give the buyer the wire instructions so the buyer was not prepared and was a first time homebuyer. They wanted to close in excrow because thay did not have the status letter for a voluntary hoa. They were extremely difficult to communicate with and the staff all seemed very unknowlegable. Their closer was poor and unknowlegable as well, and just said I am a contract closer. They said they would overnight the Broker check and it never came. I am still waiting to get paid and they are unresponsive. The buyer and their agent complained about them and now I am doing the same. Be very cautious with this company, they are very unorganized and do not respond to questions and concerns. I have done 100's of closing with many different title companies and they are by far the worst.

Absolute joke of a company.I wassuppose to have them notarize refinance document and the day of no answer. Finally a manager got ahold of me only to say no one is coming out. I am now paying for my own notar to come out on short notice so I can actually close on the house in the mandatory 3 days. How can you be a notary company where half the job is showing up and you can't do that!

I do not know how this company is in business. I'm not much for complaining, really I'm not. But multiple things have gotten screwed up on the sale of my property. It's caused a personal loss of time and money. Be ready for lost paperwork and multiple trips to the notary. Then and add on 6 weeks to the amount of time you think your transaction is going to take. And then.. I'm not joking.. Be prepared for the funds to go to the wrong location when they are released. It's really been that bad.

Quite possibly the dumbest group of people I have ever had to deal with in my life. 5 different times they told my wife and I that they had everything they needed for our closing, then a day or two later they would call and say they needed something else. They also did the samething to the sellers of our house. We had 4 different " main contacts" they would call and say " I'm so and so and I'm in charge of your closing now" so we never really knew who to call or contact. We have had 5 different closing dates, still have not closed as I'm writing this. They sent us a congratulations email this morning and said we could close tomorrow, at 4 o'clock pm we get a call that there is something else. This was after we talked too the sellers and we elated that this process was finally over. After dealing with them this afternoon the woman told me her or her supervisor would call me back before they left today, ( which they did not.) I would rather let someone run over my leg with a car then deal with them anymore. I wish Google would let you give negative star ratings because even a single star rating is to high for them.

WORKING HERE IS TERRIBLE !! Lots of favoritism which causes the people they don’t like to be picked on and singled out . Great environment, good job TERRIBLE LEADERSHIP! Worked there and they would take days off my paycheck that I worked and say I didn’t . Decent job terrible hours takes your whole day don’t pay you enough for it

From start to beginning, The process was very streamlined with all individuals that worked with us. You guys are the best. If you are lucky to get Amanda Peterson, then you are in awesome hands. Definitely recommend Amrock.

Probably the least professional appraisal experience I've encountered as a realtor. Response times were insanely long if existent at all. Appraiser demonstrated almost no adjustment ability supportable by data in the area or knowledge of construction costs for that matter. They actively chose poor comparables despite obvious comparables existing with the same features as the subject property. They were obsessed with minute differences in sqftage despite this being an extremely poor statistical indicator of value as the majority of appraisers know. Opinion of value didn't even match average value of adjusted comparables. The list goes on and on but I would strongly recommend not paying for an appraisal or deposit with any lender that uses Amrock, it still surprises me that Quicken Loans would align themselves with such a garbage company when so many other options exist. In the past I've made it a point to work with more experienced loan officers who are more selective when choosing what independent companies they align with and by god was this a good reminder not to deviate from that plan lol.

Terrible title company. I was the listing agent on a settlement they closed. A week after settlement no checks have been received. When I inquired I was told checks were sent out, but to the wrong address, even though they asked what address to send them to and confirmed the address. Not to mention, the checks that were sent were incorrect anyway and even if received would have been useless.